After watching the video a few times I was able to observe three communication skills that I performed in the interview, being: analyzing, advising, and eye-contact. I was focused on analyzing the situation the client was conveying and therefore gaining an accurate understanding as to gain knowledge of how to progress in the conversation. By analyzing the situation and gaining an understanding, I found that the best way to move forward was to give advice to the client based on an empathetic and personal understanding. I related to the client based on …show more content…
I found that my mind would sometimes recall thoughts that were not applicable to the task at hand because of personal concerns of commitments, and my own school work. These brief psychological noises caused me to stutter at times when I was bringing my attention back to the interview, and also caused me to delay some of my responses. Secondly, I found that I would repeatedly say the phrase: “and stuff” when I finished sentences. I probably did this as a form of “etcetera (etc.)” where I implied that the client can keep thinking of other examples if they wanted to. But I would use this phrase when ending sentences as an escape as well when I could no longer think of things to continue the sentence. The concept of why I was using “and stuff” I do not think was wrong, but instead the constant use of it was ineffective as it may have given the client the thought that I was losing …show more content…
I was focused on gaining information on analyzing what was presented and I would give examples of (fictional) personal experiences in order to help the client solve the problem, or giving tools to try. I was also trying to show professionalism with my hands and eye contact within the video, attempting to show that I was focused on the speaker and their issue. I have also learned that I need to further calm my mind when in a conversation so I can avoid stuttering, and I also need to focus my efforts on the repetition phrase “and stuff”. I am far from being an effective communicator but each experience is one step