Question 2 B:
I have completed three surveys for the following companies, first one is Skyline, the second one is AJ Hackett and the last company is Accor. I have done these surveys to find out how they did with dealing with customers, how reliable, they are, how they responded to questions and to see if their employees cared about their clients. Question2 C:
Skyline
POSITIVE- The location was very assessable and easy to find, it is located very close to the city centre of Queenstown. The Facilities were clean and tidy; Skylines staff wore appropriate uniform needed for the type of attraction. The Skyline staff had great knowledge about the activities and attractions such as the gondola. The staff answered my question that I asked …show more content…
Another negative was that at some stages of the presentation it was very hard to hear due to the size of AJ Hackett’s store/ attraction and some of the presentation I did miss parts of the information. Another negative is that the bungee is weather permitted and if the weather is bad they cannot offer the products on offer.
Accor
POSITIVE- Accor has the best location out of the three companies; it is located very close to Queenstown’s lake and very central to other attractions and activities. The facilities were very clean and tidy and the staff acted very professional and wore professional uniforms which fitted well for the company. The staff had knowledge of the brand and roles. Accor will go the extra mile for their guests and want to make their staff happy and valued. Accor’s Human Resource Manager had a good knowledge of her role and answered most of the questions that were asked. NEGATIVE-Accor did not have many negative points; the only two I would say would be that the Human Resource Manager did not know what the Treaty of Waitangi was, or how it linked to Human Resources. The last thing was because they hotel is very popular; most of the rooms were occupied so we were unable to view some of the rooms and I was looking forward to seeing some of the rooms on offer in the …show more content…
The second customer objective for AJ Hackett would be the best gravity operator and to have a high level of great customer service with positive feedback.
The last customer objective for AJ Hackett would be to have a long tern partnership with their clients that is based on great value, customer serve and to meet or exceed their customer needs.
Question 3 B:
1. AJ Hackett’s employees will have a high standard of presentation at all times.
2. AJ Hackett’s employees can deliver what they promised when they promise it
3. AJ Hackett’s employees need to be trained in customer service training for specific training.
4. AJ Hackett staff need to present themselves in a good manner which reflects their company.
5. AJ Hackett staff need to be trained providing great customer service and how to deal with different nationalities.
Question 3 C:
1. AJ Hackett can achieve this customer service objective by having enough staff to accommodate the number of guests that arrive at AJ Hackett.
2. AJ Hackett need to treat their customers with respect and
I have completed three surveys for the following companies, first one is Skyline, the second one is AJ Hackett and the last company is Accor. I have done these surveys to find out how they did with dealing with customers, how reliable, they are, how they responded to questions and to see if their employees cared about their clients. Question2 C:
Skyline
POSITIVE- The location was very assessable and easy to find, it is located very close to the city centre of Queenstown. The Facilities were clean and tidy; Skylines staff wore appropriate uniform needed for the type of attraction. The Skyline staff had great knowledge about the activities and attractions such as the gondola. The staff answered my question that I asked …show more content…
Another negative was that at some stages of the presentation it was very hard to hear due to the size of AJ Hackett’s store/ attraction and some of the presentation I did miss parts of the information. Another negative is that the bungee is weather permitted and if the weather is bad they cannot offer the products on offer.
Accor
POSITIVE- Accor has the best location out of the three companies; it is located very close to Queenstown’s lake and very central to other attractions and activities. The facilities were very clean and tidy and the staff acted very professional and wore professional uniforms which fitted well for the company. The staff had knowledge of the brand and roles. Accor will go the extra mile for their guests and want to make their staff happy and valued. Accor’s Human Resource Manager had a good knowledge of her role and answered most of the questions that were asked. NEGATIVE-Accor did not have many negative points; the only two I would say would be that the Human Resource Manager did not know what the Treaty of Waitangi was, or how it linked to Human Resources. The last thing was because they hotel is very popular; most of the rooms were occupied so we were unable to view some of the rooms and I was looking forward to seeing some of the rooms on offer in the …show more content…
The second customer objective for AJ Hackett would be the best gravity operator and to have a high level of great customer service with positive feedback.
The last customer objective for AJ Hackett would be to have a long tern partnership with their clients that is based on great value, customer serve and to meet or exceed their customer needs.
Question 3 B:
1. AJ Hackett’s employees will have a high standard of presentation at all times.
2. AJ Hackett’s employees can deliver what they promised when they promise it
3. AJ Hackett’s employees need to be trained in customer service training for specific training.
4. AJ Hackett staff need to present themselves in a good manner which reflects their company.
5. AJ Hackett staff need to be trained providing great customer service and how to deal with different nationalities.
Question 3 C:
1. AJ Hackett can achieve this customer service objective by having enough staff to accommodate the number of guests that arrive at AJ Hackett.
2. AJ Hackett need to treat their customers with respect and