My name is Vik Seedheeyan. I have been working for the Raphael Medical Centre for the past 22 years. I started off as a care assistant. I then went to do my nurse training and became a Registered Mental Health Nurse. I took on more responsibilities and worked my way up becoming the Team Leader, then Nurse Manager and recently I was appointed as the Director of Nursing.
1. Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
* 1.1 Describe the goals and objectives of your organisation (12 marks)
The Raphael Medical Centre is a private hospital that caters for patients with Brain Injury, providing a high level of Nursing and Therapeutic care.
The goal of the Raphael
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* To ensure the wards meet the requirements of the Care Quality Commission (CQC). * To investigate incidents, accidents, concerns, near-misses, non-conformities and complaints pertaining to the wards and team. * To ensure that equipment on the wards is regularly maintained and where required, repaired or replaced in a timely manner. * To monitor the level and standard of work produced by the staff, and guide, coach and advise them as appropriate. * To facilitate the professional development of all ward staff to ensure that they are competent to provide the service required. * To ensure that ward staff are complying with all policies that are relevant to their role and area of working. * To assist in monitoring the quality of nursing services offered and contribute to the development of quality measures. * Identify the need for and participate in clinical audit, implement change in clinical practice and participate in monitoring and evaluation processes.
Quarterly audits are carried out which show whether staff are performing according to policies. Audits such as rate of infection, medicines management, spasticity management, waste disposal, documentation, handwashing etc. indicate whether Ward Managers are able to work closely with their staff on the wards, monitor their work and level of skills ensuring that they are competent and adequately trained.
The Ward managers carry