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54 Cards in this Set
- Front
- Back
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Name Step 1
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Clarify and Validate the problem
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Name Step 2
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Break Down the Problem/Identify Performance Gaps
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Name an assessment tool to break down the problem and identify performance gaps is the....
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Value and Waste Analysis(DOWNTIME)
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...can assist you in understanding the difference between current performance and customer's requirements...
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Performance Gap Analysis
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Name Step 3
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Set Improvement Targets
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...is a view into the future that describes how an organization will strategically perform or conduct business
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Strategic Vision
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...define the performance levels required to make the goal a reality.
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Tactical Targets
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Name the 4 rules of Brainstorming
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-Withhold Judgement
-Encourage freewheeling -Aim for quantity, not quality -Hitchhike (Piggyback) ideas |
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Name the three techniques to brainstorming
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-Structured approach
-Unstructured approach -Silent Approach |
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Name Step 4
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Determine root causes
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Name step 5
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Develop Countermeasures
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...When people are actively listening and issue-focused, sharing empathetic communication that seeks to achieve the interests and goals of everyone involved.
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Collaborating
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...when people involved in the conflict seems aggressive, self-focused, forceful, verbally assertive, and exhibit uncooperative behaviors to achieve their interests at the expense of others.
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Competing/Forcing
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...when all people involved in the conflict reach an agreement by settling for partial satisfication.
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Compromising
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...when people involved in the conflict sacrifice their interests and goals while enabling others to achieve theirs.
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Accomodating
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...when people involved in the conflict deny that there's conflict.
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Avoiding
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Name Step 6
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See Countermeasures Through
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Name Step 7
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Confirm Results and Process
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Name Step 8
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Standardize Successful Processes
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Preventive Measures include
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feedback, training, education, praises, and rewards.
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...have the power to determine why, when, and how changes will occur
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Change Sponsors
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...are responsible for implementing the changes driven by change sponsors.
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Change Agents
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...are those individuals or groups who actually undergo the change- the ones most affected by the new policies or procedures.
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Change Targets
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...this is change imposed by some external force, such as a commander, superintendent, or supervisor.
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Directive Change
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...is implemented when new knowledge is made available to an individual or group. (ABU/BDU AFI)
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Participative Change
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...deciding to create a change is to recognize the need for change.
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Unfreezing
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...involves actually modifying technology, tasks, structure, or people.
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Changing
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...change was implemented and appears to be going well, doesnt mean your job is complete. You must lock in or....
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Refreeze
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Clarify and Validate the Problem
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Step 1
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Break down the Problem/Identify Performance Gaps
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Step 2
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Set Improvement Targets
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Step 3
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Determine Root Causes
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Step 4
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Developing Countermeasures
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Step 5
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See Countermeasures Through
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Step 6
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Confirm Results and Process
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Step 7
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Standardize (Policies, ALS COP)
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Step 8
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...teams are given the task of developing suggestions, making decisions, and providing recommendations
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Process Improvement Team
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...are given tasks related to specialized ventures.
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Project Team
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...come together for a brief performance of highly specialized tasks.
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Action Team
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...teams are given th task of producing goods or services.
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Workcenter Team
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-Proposing Tasks or goals
-Establishing procedures and identifying standards -Determining specific roles and responsibilities for team members -Establishing a clear purpose for the team -Providing relevant and useful information by which to act on |
Task Needs
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-Will I fit in with the members of this team?
-What can I do to fit in? -Who will have the most influences on this team? -To what degree will I be allowed to contribute? |
Individual Needs
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-A sincere willingness to compromise or collaborate
-Open and honest communication among team members -Mutual trust among team members -The willingness to accept weaknesses of others |
Maintenance Needs
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-Physiological
-Safety/Security -Belonging/Social Affiliation -Self Esteem -Self Actualization |
Maslows Hierarchy (MOTIVES,NEEDS)
PSBSS |
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Analytical, Strong Willed, and Compassionate...
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Personality Traits (Fox, St. Bernard, Lion)
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The following are used to test possible countermeasures to see if they are workable
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E-Effectiveness
F-Feasibility I-Impact |
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...are morals, ethics, or habits established by an authority, custom, or an individual as acceptable behavior
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Standards
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You should use precise and detailed descriptions of standards to minimize ambiguity. The standards must be measurable to establish how much bulk, weight, number, the degree of excellence, and how long or within what time span something is to occur
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Measures=Quantity, Quality, Timeliness
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Preventative measures include...
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feedback, training, education, praises, and rewards.
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To provide meaningful feedback, long-term record of performance, and SNCO boards in identifying the best qualified enlisted personnel
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Purpose of the EES
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What are the 3 Impacts of EES
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Promotions, Productivity, and Force Management
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Knowledge, Attitude, Individual, Behavior, Group Behavior are LEVELS of?
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Change
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Aptitude + Condition ='s?
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Capability
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Inclination + Capability ='s?
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Involvement Stages
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