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16 Cards in this Set
- Front
- Back
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explain kyle g's as you would to a guest |
kyle g's has a great atmosphere, food, and service and trys to exceed those expectations each day. kyle g's specailizes in seafood and steaks, as well as top of the line service. |
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you should spiel to the guest |
before they decide on water |
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what is our time frame for appetizers to be delievered after the guests place their order? |
10-12 minutes |
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what is the time frame for entrees to be delievered after you ring into the POS? |
depending on the temperature a steak might be cooked anywhere between 15-20 min time frame. if they did not order steak it should take no longer than 12-15 minutes. |
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if a table is going slower than expected, what should you do as a server? |
make them comfortable, do not rush them, check up on them, try to upsell as much as you can if possible. |
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describe refire process |
refire means the orginal order that the guest placed was wrong or was not cooked properly. the refire check is the new corrrect order that must be made immediately and perfectly exactly how they wanted it. |
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what kind of voda is in the pineapple crush? |
new amsterdam vodka |
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what is in the port of miami 2.0 and explain how it is made |
1 1/2 oz bacardi limon, 1/2 oz lemon juice, 1/2 lime juice, 1 oz simple syrup, 3 oz club soda. in a water glass add bacardi, lemon juice, lime juice, and simple syurp, toped with soda and give a light tumble. garnish with orange wedge on rim |
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when is it necessary to decant wine? |
it helps aerate the wine, which gives it boost in flavor and aroma. |
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what is our standard pour at kyle g's |
1 1/2 oz |
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how many ounces in a rocks drink? |
2 oz |
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how many ounces are in a martini? |
3 oz |
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why do we take serving alcohol responsibly so seriously? |
because over serving someone can cause a dui, confrintation to other guests or to ourselves, health reasons, and the bartender can get fined or arrested if the outcome becomes very bad. |
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describe our id and carding policy |
entire party needs to show id if they look under the age of 30. must have drivers license with photo, state issued id with photo, armed forces with photo, be polite and be kind. |
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when serving bottled wine, the guests wine glasses should be no more than ________ full. when a guest orders a second bottle of wine, what is the presentation procedure? |
6 oz / present to table, remove foil, whip cork, open the wine, present cork, pour taste then pour wine. |
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how long do you have to return with the first round of drinks? |
2 minutes |
