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13 Cards in this Set

  • Front
  • Back
the study of behavior and mental processes
industrial/organizational (I/O) psychology
branch of psychology that is concerned with the study of behavior in work settings and the application of psychology principles to change work behavior
two objectives of I/O psychology
1) to conduct research in an effort to increase our knowledge and understanding of human work behavior
2) apply that knowledge to improve work behavior, the work environment, and the psychological conditions of workers.
Hugo Munsterberg
research on personnel selection for streetcar operators
Walter Dill Scott
research on psychology of advertising
Frederick W. Taylor
research on time-and-motion studies which enhanced labor output significantly; this area of work became known as scientific management
time and motion studies
procedures in which work tasks are broken down into simple component movements and the movements timed to develop a more efficient method for performing the tasks
problems with Taylor's philosophy today
too narrow and limited for the more complex, creative problems
milestone in the 1920s
Yerkes created mass intelligence tests for amry recruits which trickled into the personnel selection
milestone during the Great Depression
development of the "human relations movement"

when Mayo experiemented with work environment and productivity, observations led to the Hawthorne effect: changes in behavior occuring as a function of participants' knowledge that htey are being observed and their expecations concerning their role as research participants
milestones during WWII
increased and more complex machinery needed human factors psychology

selection and placement of military personnel
- Army Gerneral Classification Test
the post war years and modern era
new journal: Personnel Psychology 1948

1960s to 1990s: I/O psychology flourished
- civil rights legislation led to more attention is selection process for jobs
- I/O psychologists helped establish fair employment standards
Four trends in the world of work
1) the changing nature of work
2) expanding focus on human resources
3) increasing diversity of the workforce
4) increasing globalization of business