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13 Cards in this Set
- Front
- Back
- 3rd side (hint)
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The guest requested for the arragement of his flights to other tourist spots of the country, whom should you refer him/her and how |
Refer the guest to the Concierge > is the one who assist the guest by arranging the flights from other destination. |
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How will you perform "making up room " where there is guest outside? |
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Between a check out room and requested for " making up room", which one will you do first?? |
Making up room -bec.the guest is still within the vicinity of the hotel. |
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What is alcohol intoxication? Elaborate or give example |
Is the Abnormal behavior of a person that leads to death, accident and coma
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What are you going to do if you noticed your guest showing signs of alcohol intoxication? |
Stay calm, talk tobthe guest nicely and offer something like food or coffee. |
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Discuss the proper loading of housekeeper's trolley and explain why? |
First check the wheels then clean the trolly. Put the amenities on the firts shelf. Then on the second shelf are the bath linen, Pillow case, bed pan, bed sheet, bed spread. 3rd shelf are the chemicals use in cleaning. |
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Explain the safety measures in making up or bed making? |
Do the body mechanics like kneel |
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Will you identify the materials used or flooring, walls and ceiling? Discuss the cleaning and the appropriate cleaning materials used? |
Flooring 1. Hand brush- use for brushing dust from surfaces. 2. Long handle broom.- used for sweeping dust and dirt. 3. Utility mop. Used in keeping floors from dust particles. 4.dust pan. Used for picking up swept dirt and dust 5. Foor pads - places under the floor polisher Used to make the floor shiny and glossy.
Wall 1.Hand Brush- used tobrushing dust away. 2.Cleaning cloth- used for dusting surfaces and drying up bathroom walls and floor tiles. 3.Sponge- used for cleaning painted surfaces, tiles and glass mirrors to avoid being scratched. Ceiling 1.Cobweb brush- used for cobweba and dirt found in hard to reach area. 2.Long handled broom- used for sweeping dust and dirt. 3.Ladder- is an aid in cleaning for hard to reach areas. |
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How do you maintain the housekeeping equipment like vacuum cleaner? |
Check before and after using the equipment. |
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Discuss the task for turn down services |
Its 6-9 pm * emptied waste baskets. *wash used glassware * clean the toilet *replenished amenities * made the bed for turn down service *cheked room temperature *dimmed the light *spray room deodorizer. *take a last look for final evaluation. |
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What are the 3 steps when asking an intoxicated patron to leave the premices? |
Stay Calm Talk to them in a nice way. Find a way to exit./ find a way to make excuse. |
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What arethe 5 signs of intoxication? |
CAUSE * gestures * smell of liquor * gait * Slurred Speech * red eyes *posture |
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Hhd |
Dbdhd |
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