Importance Of Housekeeping

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Abstract: This paper discusses importance of housekeeping in the operations and management of hotels. The importance is proven by psychological, economical and hygiene factors. Also the essay emphasizes the influence of maintaining a safe and clean environment. It is concluded that housekeeping operations and management has to be well- organized, in order to benefit customers and employees.

What is housekeeping? According to vocabulary.com, ‘housekeeping refers to them management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping and pill pay. Speaking of housekeeping you usually associate this with cleaning and washing, however it has much more significance.
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. One of the best helpers for hospitality industry, as well as for any other businesses, would be a properly composed procedure and timetable. There is no doubt to say that working in a mess won’t lead to success. It is a responsibility of the executive housekeeper to maintain a strong well-ordered department so that all work is always finished on time. Managing the time is very important factor, it reflects on the feedback of the customers, employers and housekeeping department at all. It is important to stick to the timetable, especially, during the housekeeping duties. For instance, cleaning in public areas, such as front house, lobby, elevators, lounge bars, public toilets, corridors etc. usually, it has to be done during the nighttime, either time when customers won’t be distracted or …show more content…
According to David M. Allen, “The maintenance of an environment that is safe in all respects and which is pleasant for both accommodation and cleaning services staff and for the users of a building is of paramount importance.” (Allen, 1993:79) In many housekeeping operations, it is very important to maintain and reducing accident risks. The hospitality worker must be aware of potential safety hazards and elaborate procedures to decrease risk of accidents. Moreover, we can easily see that cooperation of workers and safety are closely connected to each other. As Margaret M. Kappa claims, “Managers and employees must work together to keep all job functions- no matter how routine or difficult- from becoming hazardous.” Dangerous areas and potential hazards in a hotel or restaurants might be not very noticeable from the first view. However, it starts form the entrance of a hotel or restaurant. Firstly, it the walkways might be slippery or carpets are folded, so accidents are waiting to happen. Secondly is bacteria and germs, David M. Allen demonstrates the statistics, “80% of different kind of bacteria and germs are carried in by footwear.” It may be carried into a room by the air, on feet of customers and workers, on cleaning equipment, by activities or operations carried out in a building or by persons within it.

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