Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
12 Cards in this Set
- Front
- Back
|
How can you establish rapport with guest? |
Greet them with the mood of today with a smile. |
|
|
How can access to guest's record provide personalized and quality valet service? |
Go to the front office. |
|
|
What is the proper way to be well groomed butler/ valet attendant? Why? |
Knowledgable,honesry and have a good hygiene |
|
|
Give five (5) characteristics required by a valet. |
Tactful Diplomacy Honesty Politeness Etiquette Genuine service Dedication Good mannera |
|
|
How will you present to the guest's the appropriate clothes for meeting with other diplomats? |
Presenting the guest clothes, It should be clean and well-press |
|
|
What is the proper procedure of cleaning at least 3 tyoes of shoes with the fillowing materials: Leather, gamosa/laze, rubber |
Leather: • wipe it with dry clothes. • apply the shoe shine (cake) • leave it for 5 mins. And then brush it away from you. Gamosa/Lace • (it should be done with small brush)brush it away. Rubber • wipe it with wet dump clothes / Can be wash it with detergent to remove dirt and hang it under the sun.
|
|
|
How can you assist guest in the repair of detached buttons on his/her clothes? |
Ask the guest if she/he need help, if yes, choose the right button and then start sewing. |
|
|
How can you assure guest of confidetiality of his transaction? |
By the principle of "Seeing everything, saying nothing" |
|
|
How do you handle the guest for safekeeping of his/her valuables? |
Refer the guest to the front office. |
|
|
What is the importance of effective communication skills to a bultler/valet services? |
to provide good service and to be able to understand. |
|
|
What is the generic term for "Ethanol"? |
Alcohol |
|
|
What are the symtoms/sign of alcohol intoxication? |
*slurred speech *red eyes *smeel of liquor *gestures *gait *posture *euphoria *poor coordination |
