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8 Cards in this Set
- Front
- Back
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How do you prevent conflict in client relationships |
Clear and consistent communication Fulfilling obligations professionally and promptly Understanding objectives Negotiating on behalf of your client |
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Are the three statements for natural Justice |
Right to notice Right to be heard Right to an unbiased decision maker |
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What are the eight needs a property manager should provide when dealing with conflict |
Notice Disclosure Opportunity to present one's case Opportunity to respond Duty to consider all the evidence Right to counsel Right to an interpreter Legitimate expectation |
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Arbitration |
Independent third parties judge. Competing claims and delivering binding decisions on the appropriate resolution |
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Residential tenancy dispute resolution service RTDRS |
Remediates disputes with landlords and tenants up to $50,000 without having to go to court |
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Managing disputes through Court |
Tenants and landlords that can apply to the residential Tennessee dispute resolution service or court for help or compensation. They must act swiftly as there are time limits |
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Tenant to tenant conflict |
Remain impartial. Could be civil matters which may require independent counsel |
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Resolving a tenant breach of covenant 6 steps |
1. Identify the concerns. Listen with an open and curious mind to understand diverse points of view 2. List the possible solutions or options 3. Evaluate the options 4. Select an option or options 5. Document the agreement 6. Agree on contingencies, monitoring and evaluation |
