Mgts1201 Mid Semester Exam

Front 1

Data

Back 1

Elementary description of things, events, activities and transactions that are recorded, classified and stored.

Front 2

Information

Back 2

Refers to data that have been organised so that they have meaning and value to the recipient

Front 3

Knowledge

Back 3

Consists of data and/or information that have been organised and processed to convey understanding, experience, accumulated learning and expertise as they apply to a current business problem

Front 4

Computer Based information system (CBIS)

Back 4

An information system that uses computer technology to perform some or all of its intended tasks

Front 5

Hardware

Back 5

Device such as a processor, monitor, keyboard or printor

Front 6

Software

Back 6

Program or collection of programs that enable the hardware to process data

Front 7

Database

Back 7

Collection of related files or tables containing data

Front 8

Network

Back 8

Connecting system (wireline or wireless) that permits different computers to share resources

Front 9

Procedures

Back 9

Set of instructions about how to combine hardware, software, data bases and networks in order to process information and generate the desired ouput

Front 10

Application

Back 10

Designed to support a specific task

Front 11

Departmental information systems

Back 11

Functional area information systems (FAIS)

Collection of apps in a single department (functional area)

Front 12

Enterprise resource planning

Back 12

Co-ordinate and share data across multiple FAISs

Front 13

Transaction processing systems

Back 13

Monitor, collect, share and process data from the organisations basic transactions that generate data

Front 14

FAIS

Back 14

e.g. accounting & finance systems, sales automation, human resources information systems

Front 15

E-commerce

Back 15

buying, selling, transferring or exchanging products, services, or information via computer networks, including the internet

Front 16

E-business

Back 16

Servicing customers, collaborating with business partners, and performing electronic transactions within an organisation

Front 17

Competitive strategy

Back 17

A statement that identifies a business's approach to compete, goals, plans and policies required to carry out those goals

Front 18

Strategic information system

Back 18

Provides a competitive advantage by helping an organisation implement its strategic goals and increase its performance & productivity

Front 19

Primary activities

Back 19

Relate to the production of the firms products and services, thus creating products and services, thus creating value for which customers are willing to pay

E.g. inbound logistics, operations, outbound logistics, marketing and sales, and services

Front 20

Support activities

Back 20

Do not add value to a firm's products and services, but support the primary activities

E.g. infrastructure (accounting, finance, management), human resource management, research and development, procedure

Front 21

Cost leadership

Back 21

Produce products and/or services at the lowest cost in the industry

Front 22

differentiation

Back 22

offer different products, services or product features

Front 23

innovation

Back 23

introduce new products and services, add new features to existing products and services or develop new ways to produce them

Front 24

operational effectiveness

Back 24

improve the manner in which internal business procedures are executed so that a firm performs similar activities better than its rivals

Front 25

Customer orientation

Back 25

Concentrate on making customers happy

Front 26

Porter's 5 forces model

Back 26

Threat of new entrants

buying power

supplier power

threat of substitute products

Established competitors

Front 27

Cardinality

Back 27

Closest to entity

number of entities that can be in a relationship

single line or crows foot

Front 28

Modality

Back 28

furthest away from the entity

Whether entity is required or not

vertical line or oval (1 or 0)

Front 29

Normalisation

Back 29

Breaking up a larger table into usable data pieces

Break table into smaller tables

Make connections between smaller tables by adding foreign keys

Front 30

Logical design of the database

Back 30

Create a data model

Create database design using relationships between smaller tables through primary keys and foreign keys