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30 Cards in this Set

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Elementary description of things, events, activities and transactions that are recorded, classified and stored.


Refers to data that have been organised so that they have meaning and value to the recipient


Consists of data and/or information that have been organised and processed to convey understanding, experience, accumulated learning and expertise as they apply to a current business problem

Computer Based information system (CBIS)

An information system that uses computer technology to perform some or all of its intended tasks


Device such as a processor, monitor, keyboard or printor


Program or collection of programs that enable the hardware to process data


Collection of related files or tables containing data


Connecting system (wireline or wireless) that permits different computers to share resources


Set of instructions about how to combine hardware, software, data bases and networks in order to process information and generate the desired ouput


Designed to support a specific task

Departmental information systems

Functional area information systems (FAIS)

Collection of apps in a single department (functional area)

Enterprise resource planning

Co-ordinate and share data across multiple FAISs

Transaction processing systems

Monitor, collect, share and process data from the organisations basic transactions that generate data


e.g. accounting & finance systems, sales automation, human resources information systems


buying, selling, transferring or exchanging products, services, or information via computer networks, including the internet


Servicing customers, collaborating with business partners, and performing electronic transactions within an organisation

Competitive strategy

A statement that identifies a business's approach to compete, goals, plans and policies required to carry out those goals

Strategic information system

Provides a competitive advantage by helping an organisation implement its strategic goals and increase its performance & productivity

Primary activities

Relate to the production of the firms products and services, thus creating products and services, thus creating value for which customers are willing to pay

E.g. inbound logistics, operations, outbound logistics, marketing and sales, and services

Support activities

Do not add value to a firm's products and services, but support the primary activities

E.g. infrastructure (accounting, finance, management), human resource management, research and development, procedure

Cost leadership

Produce products and/or services at the lowest cost in the industry


offer different products, services or product features


introduce new products and services, add new features to existing products and services or develop new ways to produce them

operational effectiveness

improve the manner in which internal business procedures are executed so that a firm performs similar activities better than its rivals

Customer orientation

Concentrate on making customers happy

Porter's 5 forces model

Threat of new entrants

buying power

supplier power

threat of substitute products

Established competitors


Closest to entity

number of entities that can be in a relationship

single line or crows foot


furthest away from the entity

Whether entity is required or not

vertical line or oval (1 or 0)


Breaking up a larger table into usable data pieces

Break table into smaller tables

Make connections between smaller tables by adding foreign keys

Logical design of the database

Create a data model

Create database design using relationships between smaller tables through primary keys and foreign keys