Mda 131 Final Review

Front 1

in the communication cycle, who decodes the message and who encodes the message?

Back 1

receiver decodes message, sender encodes

Front 2

what is an effective active listener aware of when communicating with a patient?

Back 2

body language and facial expressions

Front 3

when an MA is conducting a patient interview should medical terminology be used?

Back 3

no not all patients will understand

Front 4

how can an MA eliminate hostility based on personal bias?

Back 4

by recognizing personal bias and prejudice

Front 5

who usually influences the patient more, family or healthcare team?

Back 5

family

Front 6

where do "safety needs" appear on Malows Hierarchy?

Back 6

no food and water is

Front 7

identify the 5 stages of grief as well as understand the patient's thought process in each.

Back 7

1. denial- "no cant be me"

2. anger- " this is stupid why me?'

3.bargaining- " if only; I stopped..."

4. depression- " I cant deal"

5. acceptance- " I am ready to die"

Front 8

always follow up verbal instructions with what?

Back 8

written instructions

Front 9

identify the steps in the education process

KNOW THE ORDER

Back 9

1. assesment

2. planning

3. implementation

4. evaluation

5. documentation

Front 10

what would be the most appropriate action when a patient you are educating becomes unwell during the process and is no longer able to give you their full attention?

Back 10

ask to reschedule or for a break

Front 11

an affective therapeutic communicator will be aware of verbal and ____________ communication?

Back 11

nonverbal

Front 12

what are some tips that could be given to an elderly patient and their family to create a safer environment and lessen the chance of an accidental fall?

Back 12

wearing non-skid shoes and providing stability

Front 13

what is the best route to take when you are unable to answer a patients questions?

Back 13

ask the physician to clarify

Front 14

when creating an education plan who should be involved in the planning for the best outcome?

Back 14

the patient

Front 15

during the assessment phase of the educational plan what information is gathered?

Back 15

the patients healthcare

Front 16

how should an MA speak to a child who has a disease that requires an educational process?

Back 16

at appropriate age level but with complete honesty

Front 17

should fear be used

Back 17

no, never

Front 18

what information should be given to a patient who is receiving new medication?

Back 18

dosage, phone # for questions and activities to avoid

Front 19

open ended questions

Back 19

describe your plan

Front 20

closed ended questions

Back 20

does your back hurt

Front 21

nonverbal communication

Back 21

facial expressions or body language

Front 22

prejudice

Back 22

preconceived idea or judgement

Front 23

bias

Back 23

personal value or belief

Front 24

defense mechanism

Back 24

coping mechanism that reduces anxiety generated by threats

Front 25

non compliance

Back 25

ignoring or not following medical advice