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17 Cards in this Set
- Front
- Back
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Phone Number and Address |
(615) 264-6673 200 Anderson Lane North Hendersonville TN |
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Corporate Office Located?? |
10911 Turkey Drive Knoxville TN 37934 |
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Hours |
Sun-Thur 11-10pm Fri-Sat 11-11pm |
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How many rings on the phone? |
3 |
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How do you answer the phone? What if it’s a holiday? |
Thank you soooo much for calling Chop House in Hendersonville this is Sarah. How may I help you? |
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Where do team members park? Who MUST be escorted to their car? |
Walmart parking lot, Women |
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What procedure is followed to cover a scheduled shift? |
You can take any shift but manager MUST approve |
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What is your spec uniform? |
Dress/ skirt must be black. Nice dress slacks with black shirt. One bracelet and watch per wrist. 2 earrings can be worn. One ring per hand, no visible tattoo |
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What are your meal benefits? Do they include alcohol? |
50 % off, No |
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When and where may smoke while in uniform? |
By the dumpster |
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What are team leaders? Why do we use the term development instead of training? |
Teachers, it’s the more professional term than training. |
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How much notice should you give if you MUST stop working at The Chop House |
2 Weeks |
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When do we take reservations and call ahead waiting? Do we take personal checks? How do you respond to each question in a positive and informative way? |
15 minutes and as long as they are on their way |
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What do we do for our guests who are celebrating special when dining with us? What is the Greeter’s role in this? |
Make a card And management signs it |
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What is our objective at The chop House |
Fully committed to exceed our guest’ expectations by providing superior value, quality-driven dining experiences. We pledge opportunity for growth and prosperity for our organization and its team members |
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In what ways will you demonstrate our objective to guests and fellow team members |
Respecting my fellow team members giving them the respect they need and encouragement to start and end the day. |
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What is it about you that will make you successful as a greeter?? |
I’m personable and I have a friendly smile. |
