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50 Cards in this Set

  • Front
  • Back

Collaboration

Working together to meet complex challenges.

Team

A unit of two or more people who share a mission and the responsibility for working to achieve their goal.

Virtual Team

A team where members work in different locations and interact through one or more electronic channels.

Participative Management

Effort to involve employees in the company's decision making.


Advantages and disadvantages of Teamwork

Advantages:




1. Increasing information and knowledge


2. Increased diversity of views


3. Increased acceptance of a solution


4. Higher performance levels




Disadvantages:




1. Groupthink


2. Hidden Agendas


3. Cost

Groupthink

Occurs when peer pressures cause individual team members to withhold contrary or unpopular opinions and to go along with the decisions they don't really believe in.

Hidden Agenda

Private counterproductive motives, such as a desire to take control of the group, to undermine some else on the team, or to pursue an incompatible goal.

Traits of an effective team

Include:




-clear objective


-shared sense of purpose


-full engagement from all team members


-procedures for reaching decisions by consensus


-right mix of creative and technical talents for the tasks at hand



Two common reasons for lack of teamwork

1. Lack of trust


2. poor communication



Guidelines for effective collaboration

1. Select collaborators carefully


2. Agree on project goals before you start


3. Give your team time to bond before diving in


4. Clarify individual responsibilities


5. Establish clear processes


6. Avoid writing as a group


7. Make sure tools are ready and compatible across the team


8. Check to see how things are going along the way

Commenting

Lets colleagues write comments in a document without modifying the document text



Change tracking

Which lets one or more writers propose changes to the text, while keeping everyone's edits separate and reversible.

Content Management System

Which organizes and controls website content and can include features that help team members work together on webpages and other documents.

Enterprise Systems

Manage web content across an entire corporation

Workflow features

Control how pages or documents can be created, edited, and published.

Wiki

Allows anyone with access to add new material and edit existing material.




Could be public or private.

Groupware or Collaboration platforms

Let people communicate, share files, review previous message threads, work on documents simultaneously, and connect using social networking tools.

Cloud computing

"On-demand" capabilities delivered over the internet, rather than through conventional on-site software.

Shared Workspaces

Online "virtual offices" that give everyone on a team access to the same set of resources and information.

Intranets

Restricted access websites that are open to employees only.

extranets

restricted sites that are available to employees and to outside parties by invitation only.

Constructive Feedback

Focuses on the process and the outcome of communication, not on the people involved.

Destructive Feedback

Delivers criticism with no effort to stimulate improvement.

How to be Constructive

1. Think through your suggested changes carefully


2. Discuss improvements rather than flaws


3. Focus on controllable behavior


4. Be specific


5. Keep feedback impersonal


6. Verify understanding


7. Time your feedback carefully


8. Highlight any limitations your feedback may have.

4 planning tasks for a meeting

1. Clarify your purpose


2. Select participants for the meeting


3. Choose the venue and time


4. Set and share the agenda

Informational Meetings

Meetings that involve sharing information and coordinating action

Decision-making meetings

Meetings that involve analysis, problem solving, and in many cases, persuasive communication.

5 things to do to encourage a productive meeting

1. Keep the meeting on track


2. Follow agreed-upon rules


3. Encourage participation


4. Participate actively


5. Close effectively

Parliamentary Procedure

time-tested method for planning and running effective meetings.

Minutes

A summary of the important information presented and the decisions made during a meeting.

Virtual meetings

Can dramatically reduce costs, resource usage, wear and tear on employees, and give teams access to a wider pool of expertise.

Telepresence

enables realistic conferences in which participants thousands of miles apart almost seem to be in the same room.

Virtual whiteboards

let teams collaborate in real time in a web-based fashion.



webinars

web-based seminars

Content listening

Used to understand and retain the information in the speaker's message.

Critical listening

Used to understand and evaluate the meaning of the speaker's message on several levels: the logic of the argument, the strength of evidence, the validity of the conclusions, the implications of the message for you and your organization, the speakers intentions and motives, and the omission of any important or relevant points.

emphatic listening

Used to understand the speaker's feelings, needs, and wants so that you can appreciate his or her point of view, regardless whether you share that perspective.

Active listening

Making a conscious effort to turn off your own filters and biases to truly hear and understand what the other party is saying.

5 Steps to listen effectively

1. Receiving


2. Decoding


3. Remembering


4. Evaluating


5. Responding

Receiving

Physically hear the message and recognize it as incoming information

Decoding

Assign meaning to sounds, according to your own values, beliefs, ideas, expectation, roles needs, and personal history

Remembering



Store the information for future processing

Evaluating

Analyze the quality of the information

Responding

React based on the situation and nature of the information.

Selective Listening

One of the most common barriers to effective listening in which your mind may wander(until your hear a phrase that catches your attention) and you'll be unable to recall the what the speak actually said, but rather will remember what you think the speaker said.

Selective Perception

leads listeners to mold messages to fit their own conceptual frameworks.

Defensive listening

When listeners protect their egos by turning out anything that doesn't confirm their beliefs or their views of themselves.

Nonverbal communication

Is the process of sending and receiving information, intentionally and unintentionally, without using written or spoken language.

Six important signals of nonverbal expression

1. Facial Expression


2.Gestures and postures


3. Vocal characteristics


4. Personal appearance


5. Touch


6. Time and space

Guidelines to follow when representing your company while using electronic media

1. Avoid personal attacks


2. Stay focused on the original topic


3. Don't present opinions as facts; support facts with evidence


4. Follow basic expectations of spelling, punctuation, and capitalization.


5. Use virus protection and keep it up to date


6. Watch your language and keep your emotions under control


7.Ask if this is a good time for IM chat


8. Avoid multitasking while using IM or other tools


9. Never assume you have privacy


10.Don't use "reply all" in email unless everyone can benefit from your reply


11. Don't waste others' time with sloppy, confusing, or incomplete messages


12. Respect boundaries of time and virtual space


13. Be careful of online commenting mechanisms.