Chp 2:mastering Team Skills And Interpersonal Communication

Front 1

Collaboration

Back 1

Working together to meet complex challenges.

Front 2

Team

Back 2

A unit of two or more people who share a mission and the responsibility for working to achieve their goal.

Front 3

Virtual Team

Back 3

A team where members work in different locations and interact through one or more electronic channels.

Front 4

Participative Management

Back 4

Effort to involve employees in the company's decision making.

Front 5

Advantages and disadvantages of Teamwork

Back 5

Advantages:

1. Increasing information and knowledge

2. Increased diversity of views

3. Increased acceptance of a solution

4. Higher performance levels

Disadvantages:

1. Groupthink

2. Hidden Agendas

3. Cost

Front 6

Groupthink

Back 6

Occurs when peer pressures cause individual team members to withhold contrary or unpopular opinions and to go along with the decisions they don't really believe in.

Front 7

Hidden Agenda

Back 7

Private counterproductive motives, such as a desire to take control of the group, to undermine some else on the team, or to pursue an incompatible goal.

Front 8

Traits of an effective team

Back 8

Include:

-clear objective

-shared sense of purpose

-full engagement from all team members

-procedures for reaching decisions by consensus

-right mix of creative and technical talents for the tasks at hand

Front 9

Two common reasons for lack of teamwork

Back 9

1. Lack of trust

2. poor communication

Front 10

Guidelines for effective collaboration

Back 10

1. Select collaborators carefully

2. Agree on project goals before you start

3. Give your team time to bond before diving in

4. Clarify individual responsibilities

5. Establish clear processes

6. Avoid writing as a group

7. Make sure tools are ready and compatible across the team

8. Check to see how things are going along the way

Front 11

Commenting

Back 11

Lets colleagues write comments in a document without modifying the document text

Front 12

Change tracking

Back 12

Which lets one or more writers propose changes to the text, while keeping everyone's edits separate and reversible.

Front 13

Content Management System

Back 13

Which organizes and controls website content and can include features that help team members work together on webpages and other documents.

Front 14

Enterprise Systems

Back 14

Manage web content across an entire corporation

Front 15

Workflow features

Back 15

Control how pages or documents can be created, edited, and published.

Front 16

Wiki

Back 16

Allows anyone with access to add new material and edit existing material.

Could be public or private.

Front 17

Groupware or Collaboration platforms

Back 17

Let people communicate, share files, review previous message threads, work on documents simultaneously, and connect using social networking tools.

Front 18

Cloud computing

Back 18

"On-demand" capabilities delivered over the internet, rather than through conventional on-site software.

Front 19

Shared Workspaces

Back 19

Online "virtual offices" that give everyone on a team access to the same set of resources and information.

Front 20

Intranets

Back 20

Restricted access websites that are open to employees only.

Front 21

extranets

Back 21

restricted sites that are available to employees and to outside parties by invitation only.

Front 22

Constructive Feedback

Back 22

Focuses on the process and the outcome of communication, not on the people involved.

Front 23

Destructive Feedback

Back 23

Delivers criticism with no effort to stimulate improvement.

Front 24

How to be Constructive

Back 24

1. Think through your suggested changes carefully

2. Discuss improvements rather than flaws

3. Focus on controllable behavior

4. Be specific

5. Keep feedback impersonal

6. Verify understanding

7. Time your feedback carefully

8. Highlight any limitations your feedback may have.

Front 25

4 planning tasks for a meeting

Back 25

1. Clarify your purpose

2. Select participants for the meeting

3. Choose the venue and time

4. Set and share the agenda

Front 26

Informational Meetings

Back 26

Meetings that involve sharing information and coordinating action

Front 27

Decision-making meetings

Back 27

Meetings that involve analysis, problem solving, and in many cases, persuasive communication.

Front 28

5 things to do to encourage a productive meeting

Back 28

1. Keep the meeting on track

2. Follow agreed-upon rules

3. Encourage participation

4. Participate actively

5. Close effectively

Front 29

Parliamentary Procedure

Back 29

time-tested method for planning and running effective meetings.

Front 30

Minutes

Back 30

A summary of the important information presented and the decisions made during a meeting.

Front 31

Virtual meetings

Back 31

Can dramatically reduce costs, resource usage, wear and tear on employees, and give teams access to a wider pool of expertise.

Front 32

Telepresence

Back 32

enables realistic conferences in which participants thousands of miles apart almost seem to be in the same room.

Front 33

Virtual whiteboards

Back 33

let teams collaborate in real time in a web-based fashion.

Front 34

webinars

Back 34

web-based seminars

Front 35

Content listening

Back 35

Used to understand and retain the information in the speaker's message.

Front 36

Critical listening

Back 36

Used to understand and evaluate the meaning of the speaker's message on several levels: the logic of the argument, the strength of evidence, the validity of the conclusions, the implications of the message for you and your organization, the speakers intentions and motives, and the omission of any important or relevant points.

Front 37

emphatic listening

Back 37

Used to understand the speaker's feelings, needs, and wants so that you can appreciate his or her point of view, regardless whether you share that perspective.

Front 38

Active listening

Back 38

Making a conscious effort to turn off your own filters and biases to truly hear and understand what the other party is saying.

Front 39

5 Steps to listen effectively

Back 39

1. Receiving

2. Decoding

3. Remembering

4. Evaluating

5. Responding

Front 40

Receiving

Back 40

Physically hear the message and recognize it as incoming information

Front 41

Decoding

Back 41

Assign meaning to sounds, according to your own values, beliefs, ideas, expectation, roles needs, and personal history

Front 42

Remembering

Back 42

Store the information for future processing

Front 43

Evaluating

Back 43

Analyze the quality of the information

Front 44

Responding

Back 44

React based on the situation and nature of the information.

Front 45

Selective Listening

Back 45

One of the most common barriers to effective listening in which your mind may wander(until your hear a phrase that catches your attention) and you'll be unable to recall the what the speak actually said, but rather will remember what you think the speaker said.

Front 46

Selective Perception

Back 46

leads listeners to mold messages to fit their own conceptual frameworks.

Front 47

Defensive listening

Back 47

When listeners protect their egos by turning out anything that doesn't confirm their beliefs or their views of themselves.

Front 48

Nonverbal communication

Back 48

Is the process of sending and receiving information, intentionally and unintentionally, without using written or spoken language.

Front 49

Six important signals of nonverbal expression

Back 49

1. Facial Expression

2.Gestures and postures

3. Vocal characteristics

4. Personal appearance

5. Touch

6. Time and space

Front 50

Guidelines to follow when representing your company while using electronic media

Back 50

1. Avoid personal attacks

2. Stay focused on the original topic

3. Don't present opinions as facts; support facts with evidence

4. Follow basic expectations of spelling, punctuation, and capitalization.

5. Use virus protection and keep it up to date

6. Watch your language and keep your emotions under control

7.Ask if this is a good time for IM chat

8. Avoid multitasking while using IM or other tools

9. Never assume you have privacy

10.Don't use "reply all" in email unless everyone can benefit from your reply

11. Don't waste others' time with sloppy, confusing, or incomplete messages

12. Respect boundaries of time and virtual space

13. Be careful of online commenting mechanisms.