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6 Cards in this Set
- Front
- Back
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Composing business messages
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Right style and tone
Effective sentences |
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3 ways to control tone
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1. Maintain a balance between personalities
Emphasize the other person without being too humble Avoid flattery and handle compliments Show respect (talk down, preach, brag) 2. Be courteous Be genuine Avoid anger Avoid accusations Avoid sarcasm Avoid curtness Watch for poor physical appearance 3. Be sincere Avoid effusiveness Avoid exaggeration Avoid undue familiarity |
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The "you" attitude
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Put yourself in the reader's place
Limit the first person pro-nouns Make the reader the subject Try to get the reader agreeing with you Emphasizing the positive Promote the service attitude |
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Bias free language
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1. Gender
2. Disability 3. Race/Ethnicity 4. Age |
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Words that communicate
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1. Use strong words
2. Use familiar words 3. Avoid cliches 4. Minimize jargon |
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Ways to emphasize points
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1. position
2. space 3. phrasing 4. sentence structure |
