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20 Cards in this Set
- Front
- Back
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Speaking |
-demeanor -tone -manners -image |
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Demeanor |
refers to the physical way you present yourself in the workplace. an appropriate professional demeanor should be present and easy going but also serious and professional |
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Tone |
to be perceived as serious and professional speak clearly and confidently with a strong voice but not too loudly |
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Manners |
always be polite observing the general rules of good manners and using language appropriate to the workplace |
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Image |
in the workplace its important to project a likable image and inspire the respect of others. Always be present, listen to others when they speak, and smile and be cheerful. |
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Why Give A Presentation? |
Because it is the best way to communicate information that requires extended explanation or justification because a presentation combines the power of the spoken word with the structure of written text. |
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Introduction |
-Catch your listeners’ attention -Establish your credibility as a speaker -Establish the context and purpose of your remarks |
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Informative presentations |
MOST TO LEAST STRUCTURE: If the purpose of your presentation is to inform, you should deliver your content with the most important topics first, followed by less important onesIntro: grab, cred, outlineSlide: main point (topic sentence) Details (most to least important |
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Persuasive Presentations |
Problem/solutions structure -limit your topics (2-3) -use concrete examples to illustrate your points -reinforce your message with visual aids |
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Delivering your presentation |
-check out the room -do a trial run with the equipment -smile at your listeners -summarize for them what your presentation will cover -move your eyes from person to person -face your listeners, not the screen or computer monitor -thank your audience, and ask if anyone has questions *group presentations: -prepare your outline and slides together -each member of the group should have a turn to speak -practice the presentation of timing and smooth hand offs |
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Rehearsing your presentation |
Practice in the actual venue if possible at least 3 times before the presentation. Practicing is the best way to avoid speech fright. |
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Memos |
A primary means of formal internal communication in the company. They can be on paper or an email and used for the following: to convey information, to report findings, to make recommendations, to introduce larger documents, to serve as reminders, make requests, assign tasks, to promote goodwill across the company, and provide a permanent written record of designs and actions. |
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Organizing Memos |
1. Create Context 2. State your purpose 3. organize information from most to least important 4. develop one idea per paragraph 5. close by summarizing/asking for action |
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Reports |
Reports are produced to document in writing extensive work thats been done. |
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Characteristic features of reports |
An informative report must be complete and accurate so that they reader can confidently base his decision on it. The body of the report must be objective factual and unbiased. The purpose is to make the reader understand the subject. 1. introduction 2. background section 3. Body 4. conclusion 5. closure |
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techniques used in reports |
1. be focused: know who your audience is and what they're looking for 2. determine the appropriate size of the report, find out whats expected and obey the limitations 3. outline the report: breaking down the writing into manageable tasks 4. gather and collate information and determine what information is missing 5. prewriting listing your key points and brainstorming to fill out your content 6. capture the readers interests using paragraph headings bullet points numbered lists etc 7. make wise use of graphics but only if they add to your content 8. bounce the report off someone else asking for criticism and discovering areas of weakness |
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Proposals |
proposals are written to persuade through a unified argument |
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Components of a proposal |
-background -proposal -benefits -rationale/description of methods -costs |
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Persuasive Writing |
purposes: -get the reader to take action -provide enough information so the reader knows what to do -to head off any objections that might prevent or delay action -build a good image of the writer and your company |
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Techniques for making proposals more persuasive: |
-build credibility -build emotional appeal -use the right tone -get the reader to take action promptly |
