E-Learning at Cisco Systems Essay

1093 Words Nov 6th, 2012 5 Pages

The purpose of this case is to see and understand how e-learning tool contributed to an improvement in the processes of Cisco Systems by answering the following questions: 1. Differences between e-learning and e-training. 2. What measures has Cisco adopted to encourage its employees to use e-learning? 3. Comment on the effectiveness of the e-learning programs at Cisco.

Cisco Systems is one of the fastest growing companies in the world, selling devices that connect computers to the Internet and to other networks. Cisco’s products are being replaced continuously, so extensive training of employees and customers is needed. Cisco recognizes that every member of its team, since the employees until
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E-training is based on the use of new technologies and electronic media for training, by applications designed to improve technique or knowledge in general. According to the book's main subject, Electronic Commerce a managerial perspective, “e-learning is used heavily by organizations for training and retraining employees”. Since e-learning is a process in which knowledge is transferred over electronic systems.

As benefits of these tools, we can mention that both are available at any time, and any place where there is a computer with Internet connection; they also allow better time management; the interaction with visual content provides a better interpretation of the content; there are much more benefits that these tools gives to the companies so that they can use them to improve their processes, and make their partners, customers and employees more competitive and have greater knowledge.

E-training is comparable to e-learning in terms of the use of technology but it refers to the acquisition of practical knowledge. “While the content and instructional design structure in e-training might be focused on the skills or competencies needed for the identified tasks, there is no difference between the technology tool set available for

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