2. Investigate and analyze business processes, organization & services.
3. Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
4. Coordinate User Acceptance Testing and obtain sign-off.
5. Preparing Release Notes and User manuals.
6. Conduct training sessions for the end users about the system.
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Managing change requests related to the project and ensure they are implemented as per the agreed timelines.
8. Working with IT infrastructure and service delivery team to ensure successful implementation of the software.
9. Ensuring issues are identified, tracked, reported on, and resolved in a timely manner.
10. Ensuring that the backup of applications is done in the correct manner.
11. Acting as a central reference and information source, providing guidance and assistance in the system project decision making process.
12. Enforcement of project deadlines and