Case Study Vicro

965 Words 4 Pages
Key failure factors:
1) Inadequate planning for BPR project: Top management did not clearly initiate the problems of exsiting business processes and make investment decision based on vendor promises and market share of the software. In this case, top management did not clearly identify the relationship between the existing business processes and the implementation of HPT.
2) Lack of process rethinking and redesign: People were used to the old processes, but not willing to change the original processes.
3) Relying on the implementation of HPT to improve the performance of business processes: HPT did not match the existing business processes, so the legacy systems were still used to handle many processes.
4) Less assessment of HPT performance
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Step 1: Determing the objectives of a BPR project: The decision of implementing a BPR project should be in line with the vision and mission of Vicro Communication. In this case, the mission of Vicro is aimed at satisfying and exceeding customer requests and expectations, and mainly improving the internal information sharing and process efficiency. The vision of Virco is to increase its market share and revenues, as well as competitiveness of share price.
Step 2: Identifying the processes to be reengineered: All processes in Vicro need to be gone through and the processes that should be improved need to be indentified. The processes that have critical impact on the company’s objectives become the core processes in BPR project. In this case, the core processes need to be improved are data storing/mining and information
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For Vicro, it is necessary to provide updated documentation of business processes and organizational structures, and provide training for employees to use the new system.

At Vicro Communications, the IT decision was made inconsiderably. The decision was made mainly based on vendor promises, market share of HPT, name recognition and CEO endorsement. The company strongly relied on the implementation of HPT to improve the overall performance of processes.
In this case, IT plays an role of inhibitor. Before the BPR project, the organization is based on “paper and pencil” forms. Despite, Vicro does not have an adequate understanding of IT for redesigning business processes. Therefore, the adoption of HPT is not a good decision when Vicor’s IT infrastructure is inadequate and inflexible. However, the need of IT at Vicro is necessary. Because the combination of IT with BPR can reduce the turn around time when replacing the manual approaches. And IT can help to improve the outcome of work, for example, more quantity of purchase orders in less time, quick communication and information sharing among employees, efficient order and fund tracking, and so

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