What 's Market Needs For Loyal Customers Essay

837 Words Sep 24th, 2015 4 Pages
What G-market needs in order to maintain loyal customers
The Korean online store G-market is an organization much like Amazon. It offers various products such as groceries, clothing, and electronics by registering multiple suppliers to sell their products through the website. If a register is accepted, G-market allows the products to be sold under its name. I’ve been a customer of G-market for about five years, and I had my first problem with them this summer. After receiving a scale that I ordered, I noticed that it was broken—I lost five pounds in one day according to the scale, which I knew couldn’t be right. I returned the product the next day and waited for my money back. A few weeks went by, and the money was still not back in my account. I called to see what was wrong, but I got terrible customer service. The seller was hard to reach; he never answered the phone calls or replied to various e-mails. I called G-market customer service a few days later to get help with the situation. But they said they couldn’t help me because the organization itself is not the seller. G-market then told me to contact the seller. When the seller finally called me back, he told me to call the customer service, which, of course, was very frustrating. Throughout the service period, I felt like the organization did not care at all about helping me, and I had to constantly call back and forth to check on things. In the end, I did get my money back, but it took two months. After some research,…

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