W. Edwards Deming: The Philosophy Of Total Quality Management

Improved Essays
W. Edwards Deming
Dr. W. Edwards Deming was a world-renowned expert on teaching that higher quality leads to higher productivity and lower costs. Dr. Deming was a trained statistician and an expert on improving the quality of war materials during WWII. He continued this expertise in quality and resource management after war ended, and was invited by the Japanese industrial leaders and engineers to Japan (Institute, 2005). The goal of the Japanese business leaders was to change the perception the world had of their products as being cheap and inferior. They wanted to be known for quality and innovative products that could compete on the world markets.

Dr. Deming’s philosophy was simple; he told the Japanese business leaders that if they followed
…show more content…
Remove barriers to pride in work
13. Encourage education and self-improvement
14. Take action

TQM
Total Quality Management is the philosophy of the management that involves all the employees of the organisation for improving the quality of the productivity, process, and services.It is a continuous process for the organisation and it is implemented equally in all the parts of the organisation. The motto of the Total quality Management philosophy is that “do the right things right the first time, every time”. Thus the TQM is the art of managing the whole to achieve the excellence. The main aspects of TQM are following –
• Continuous Improvement – It is a never ending process for the organisation with focus on continuous improvement.
• Customer Satisfaction – Whether the customers are internal or external, it believes there should be good quality in terms of design and conformance.
• Managerial Involvement – Every employee of the organisation should participate in this approach.
• Measurability - It requires the ability to measure and record the quality and defects accurately.
• Organisational Support for total quality - Every department should contribute in this approach and work in coordination with each other to achieve the total quality
…show more content…
Dr. Ishikawa developed many quality management tools such as the Ishikawa diagram (also known as the fishbone diagram), which was a system, used to determine the root-causes of a problem within a system. He wrote over 600 articles and 30 books on quality, two books were successfully published in English: What is Total Quality Control and Guide to Total Quality control. He received the second order of the sacred treasure from the Emperor of Japan, which was also given to other quality guru’s such as W. Edwards Deming and Joseph M. Juran, and was awarded the title of Honorary Member of the American Society of

Related Documents

  • Improved Essays

    The total quality approach would be obtained by involving everyone’s daily commitment. After revising the Quality program, BT had shown a remarkable improvement in the quality program. The commitment on the part of the management (CEO and his team) had been the key reason for the success of the quality program. It required immense efforts, time, courage and patience on the part of management to successful implement TQM. In service industry employees need to interact with the customer sensibly and with utmost care to…

    • 1371 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    Leadership is a major element for achieving TQM, because it requires the manager to provide inspiring vision, strategic directions which will be interpreted for all the employees. To achieve TQM within an organisation, dedication from the managers in leading the employees is required. Primarily the manager has to interpret the policy of TQM and then show his/her belief and dedication through his daily practice. It is paramount for management to assure that his/her philosophy values, strategies and objectives are transferred to all levels from the organisation and that there is clearness and orientation in the functioning of employees (Serafimovska, 2012). Within construction management is it paramount that there is sufficient communication…

    • 1981 Words
    • 8 Pages
    Improved Essays
  • Great Essays

    Tesco’s leadership framework certainly helps them to do so by encouraging continuous self-evaluation, which is central to the philosophy of continuous improvement. Tesco provides a “career structure which allows employees to progress through the organization” characterized by…

    • 1690 Words
    • 7 Pages
    Great Essays
  • Great Essays

    By giving responsibilities to the people brings in real commitment from the people as there is a constant drive among the people to perform well indirectly they want the company to perform well. The employees feel a sense of achievement by attaining the set targets and add value to the organisation as the employees feel nurtured and valued. (Judith Leary-Joyce, 2010.) A company that sets clear goals with good understanding and communication between the employees and the employers helps the organisation to be successful. Organisational communication is seen as an effective tool in defining and determining solution to a problem within the organisation.…

    • 1403 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Discussion 7 Why should we hire you? I believe that you should hire me, due to the fact that I am responsible, punctual, reliable, dependable, and can be counted upon finish any assignment that I start. Moreover, I truly enjoy knowing that, I have done my duties effectively and on time. For example, at my present position, my supervisor assigns different chores for the day and It is my responsibility to finish them. MY job is to make sure that each task meets the quality standards of the company.…

    • 827 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    • All feedbacks should be properly documented, analyzed and any actions taken should also be mentioned on the working papers. Develop customer service standards that you would like to implement Includes procedures for implementation of each standard Covers a process for handling grievances and complaints Identifies the required resources A. In the achieving of high quality service standards, the following should be adopted. • The work hours of front line staff should be done as per customer’s needs. • Service promises to customers should be unambiguous and clear, • The power to resolve customers’ issues should be placed at the front line along with quick information processes, in effect all the customer representatives should have access to relevant information.…

    • 782 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    Kaizen I 've been seeing this in action since I joined. It allowed us to become what we are today. We believe in taking calculated risks and at the same time continuously accessing and improving. Instead of hard pushing and keeping it rigid, we constantly keep improving for good. We encourage everyone to find the best possible ways to be productive and improving our communication, strategies including ourselves.…

    • 742 Words
    • 3 Pages
    Decent Essays
  • Improved Essays

    Equipped with proper customer service training, all the people behind Elysian Creatives, should be able to address the proper answers to the inquiries of potential clients and clients alike. Customers would expect that the partners of the business would be willing to assist in actual services as well. An example would be total assistance and oversight must be practiced by the partners towards the…

    • 1077 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Through the application of comprehensive programming and proper understanding of different aspects of workers, the firm’s human resource management will foster team work and ensure high quality of services (Society for Human Resource Management, 2011). The firm’s Human Resource will continually develop and provide different skills and maintain high level of balance between the workers personal and professional lives. The firm’s Human Resource is dedicated towards the provision of the highest quality customer service delivered with a sense of warmth, friendliness and high degree of pride (Society for Human Resource Management,…

    • 957 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    (Satterlee, p.226, 2013). Customer satisfaction plays a big role in Six Sigma and in any organization and you always want your customer satisfied. “As an organization implementing Six Sigma will be making substantial changes to the way it operates the internal and external systems of its business, leadership must consider the human element in those changes and ensure that the change is successful” (Satterlee, p.227, 2013). “The work that goes into understanding the customers ' needs is extensive and can create an amazing number of ideas to meet those needs” (Bossert, p.39,…

    • 1104 Words
    • 4 Pages
    Improved Essays