The strengths that help Mystik to assess a successful business are listed below:
• Highly attuned to details
• Efficient problem solver
• Excellent time management skills
• Be a team motivator
• Relate to diverse people
The hotel makes sure that all his customers are having a top experience and this required fully attention to the details of customer satisfaction. The aim of hotel’s manager is to fix all the issues efficiently by a quick thinking to important decisions as well as answering questions of clients and staffs. This step is essential to prevent problems that can increase easily. They must anticipate complaints and always keep a backup plan in cause of unsolved issues. The manager has to be always on time and works at odd hours with …show more content…
On their first room visit, no one would like to have an airless and warm room due to the off-AC. This may lead to have impression that the hotel dose not prepares the room for arriving guests in term of room temperature. Mystik staff are pro-active upon the arrival of its customer as they do all the room set-up prior upon the check-out of late customer beforehand the new customer. Rooms are set in a moderate temperature so as to give the customer the choice to turn off the AC or to controls the temperature …show more content…
Internet and online review platforms has become the key sources of information on tourism and hospitality (Law et al., 2009), allowing individuals to search for information on product or services, compare and evaluate the alternative and, finally, make bookings (Crespo et al., 2009). Consumers’ opinion on hotels, travel destination and travel services has recently been voiced and recorded in the formed of online/web based consumer reviews. Simultaneously, consumers use these online reviews as valuable source in travel and tourism decision making process (Ye et al., 2011). The influence of these online review platforms has significant contribution to the tourism and hospitality industry (Kwok and Yu, 2013), where there is a tendency of consumers’ to share their experience with other people though reviewing and recommending services on the internet (Buhalis and Law,
• Highly attuned to details
• Efficient problem solver
• Excellent time management skills
• Be a team motivator
• Relate to diverse people
The hotel makes sure that all his customers are having a top experience and this required fully attention to the details of customer satisfaction. The aim of hotel’s manager is to fix all the issues efficiently by a quick thinking to important decisions as well as answering questions of clients and staffs. This step is essential to prevent problems that can increase easily. They must anticipate complaints and always keep a backup plan in cause of unsolved issues. The manager has to be always on time and works at odd hours with …show more content…
On their first room visit, no one would like to have an airless and warm room due to the off-AC. This may lead to have impression that the hotel dose not prepares the room for arriving guests in term of room temperature. Mystik staff are pro-active upon the arrival of its customer as they do all the room set-up prior upon the check-out of late customer beforehand the new customer. Rooms are set in a moderate temperature so as to give the customer the choice to turn off the AC or to controls the temperature …show more content…
Internet and online review platforms has become the key sources of information on tourism and hospitality (Law et al., 2009), allowing individuals to search for information on product or services, compare and evaluate the alternative and, finally, make bookings (Crespo et al., 2009). Consumers’ opinion on hotels, travel destination and travel services has recently been voiced and recorded in the formed of online/web based consumer reviews. Simultaneously, consumers use these online reviews as valuable source in travel and tourism decision making process (Ye et al., 2011). The influence of these online review platforms has significant contribution to the tourism and hospitality industry (Kwok and Yu, 2013), where there is a tendency of consumers’ to share their experience with other people though reviewing and recommending services on the internet (Buhalis and Law,