The Rational Decision-Making Model Of Starbucks

828 Words 4 Pages
Following individual level concepts, companies must focus on group level organizational factors to ensure successful and satisfied partner, and having that translate into the success of their company. Starbucks excels in the areas of feedback, decision-making, team development, and power in the organization, taking both traditional concepts and Starbucks specific ones to calculate the most strategic and beneficial combination of group level factors. This combination keeps Starbucks partners committed not only to the company, but also the company 's mission.

The Rational Decision Making Model is a four stage process that helps managers and employees come to the best possible solution in a given situation. The first step is to identify the problem
…show more content…
252-253). Stage 2, generating alternative solutions, is the first creative step in the process, because it is often a downfall to just come up with obvious solutions. In addition, the book warns of three other obstacles during this stage, “rushing to judgement, selecting readily available ideas or solutions, and making poor allocation of resources to study alternative solutions” (Fugate & Kinicki, 2001, p. 253). Stage 3, you evaluate the alternative solutions that were created in Stage 2, and select a solution that is ethical, feasible, and effective. This is arguably the most important stage, because it will eventually lead to the actual decision made. It is important to dissect the alternatives closely, and also try to anticipate the outcome of each decision. In Stage 4, the decision is implemented and evaluated. Though the goal is to have the chosen decision fix the problem or meet the opportunity that is not always the case. During …show more content…
With having almost 200,000 employees, it is vital for a company of this size to have a set decision making model in place (Dill, 2016). In one of the packets given to new partners, “Business Ethics and Compliance- Standards of Business Conduct”, Starbucks outlines multiple work and business scenarios, with possible solutions for each. When a partner finds themselves in a situation that was not previously described, Starbucks offers this decision model as a way to make solutions. Though most closely aligned with the rational decision making model, Starbucks does add the step of seeking input from others to make the model their

Related Documents