The authors argue that conflict management requires more than one strategy to be employed. This is in agreement with the work of Omole (2004) who revealed that collective bargaining is effective in resolving the conflict. The researchers listed education, conflict management training and the development of creative thinking and an open mind as some of the measures an organization can utilize to manage conflict. However, the researchers failed to indicate what organizations are doing to overcome present challenges and the best strategy to use. In my opinion, proper awareness should be created among employees to ascertain sources of conflict in view of making an input to resolving it. Also, the authors’ argument could be more credible if both statistical and qualitative evidence are presented. This means that proactive measures may not be enough to handle diversity conflict in the workplace rather the implementation of a combination of preventive steps will go a long way to ensuring that all bases are covered during diversity
The authors argue that conflict management requires more than one strategy to be employed. This is in agreement with the work of Omole (2004) who revealed that collective bargaining is effective in resolving the conflict. The researchers listed education, conflict management training and the development of creative thinking and an open mind as some of the measures an organization can utilize to manage conflict. However, the researchers failed to indicate what organizations are doing to overcome present challenges and the best strategy to use. In my opinion, proper awareness should be created among employees to ascertain sources of conflict in view of making an input to resolving it. Also, the authors’ argument could be more credible if both statistical and qualitative evidence are presented. This means that proactive measures may not be enough to handle diversity conflict in the workplace rather the implementation of a combination of preventive steps will go a long way to ensuring that all bases are covered during diversity