The Importance Of Formal Communication

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Register to read the introduction… It is suitable to use informal communication when talking to someone you have known for a long time or to someone who may appear to be scared as it is a more relaxed tone that comes with informal language. But if it were to be overused you may appear to be unprofessional and to not know what you are doing. Formal communication would be used between service user and carer or between two carers, it is more professional and shows that you have respect for the person you are talking by elaborating on what you are saying not cutting corners to end the conversation quickly. It is also important when relaying important information, if things were not explained properly they may misunderstand and not gain all the correct …show more content…
Next, Assumptions about people could affect how the message is perceived, people make judgments about race, gender and even age. An example is that all old people are grumpy and don’t know how to laugh, this can lead to stereotyping and a miscommunication between generations and this could also lead to people not passing on the correct information because they may not think people will understand it. Furthermore, Emotional differences can change drastically how the message is received and sent, for example if someone isn’t happy they may misinterpret a joke as sarcasm and take it as offensive. This could cause may problems in a health and social care setting because it is easy to offend someone and this could in turn ruin a relationship built between staff or staff and a service user. Lastly, social context could change the way the message is received people you are close to or that know you may understand clearer your non-verbal and style of conversation, by this I mean you may have a jokey sarcastic tone which your friends understand but may be seen as offensive by other people looking in on your conversation. This may cause problems because if you don’t see how you’re speaking, or presenting …show more content…
This would make people feel uncomfortable and may not want to work with you, not only that but it may affect your relationship with any service user and they may not have confidence in confiding you which is vital in a health and social care

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