The Four Functions Of Management Essay

801 Words Sep 18th, 2016 4 Pages
Zappos is an online retail store that strives to offer outstanding customer service, much of their success has been from establishing effective leaders. The leadership style at Zappos focuses on empowering employees, by using four management functions: planning, organizing, leading, and controlling. Zappos prides itself on having the right vision, “the right vision inspires employees to want to do the things beyond expectations.” (Bateman, T. S., Snell, S., & Konopaske, R., 2016)
What are the four functions of management described in the video?
The four functions of management described at Zappos are planning, organization, leading, and controlling. Planning is established around the larger vision of Zappos that is: “One day, 30% of all retail transactions in the US will be online, people will buy from the company with the best service and the best selection, and Zappos.com will be that online store.” (Go to Bing., 2013) Establishing the right-teams is a large part of the planning process. Zappos (Go to Bing., 2013) believes the right team will be passion to learn, share, and driven. “Team-members are entrusted to establish goals then motivated to achieve set goals always keeping the larger vision in focus.” (Bateman at el., 2016) The planning process also involves organization. Through organization the leaders at Zippos, recognize the best way for people to make the right decisions for the company and be productive. Organization at Zappos, is to have many people doing…

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