Question 2b:
I have completed three surveys for the following companies Skyline, AJ Hackett and Accor Hotels. For me to complete the surveys I assessed the companies on how they treated guests, the cleanliness of the facility as well as staff attending to guests needs.
Question 2c:
AJ Hackett:
One of the positives was that the facility was kept clean and tidy which could entice visitors into visiting again. Another was how well-groomed all staff looked because first impression means everything in building a rapport with a customer so if the staff looks like they don’t look after themselves then customers might not visit again.
One negative that AJ Hackett had was probably the location which is a fair way out from the center of town so tourists …show more content…
Because the 3 course meals at the restaurant are only in evening till late visitors who might want to do some form of activity like the luge they can’t because of the closing hours so if Skyline can have the luge going in the evening they could get more revenue because visitors can go for a ride as well as have something to eat once they are finished.
Question 2d:
AJ Hackett:
What added to the enjoyment at AJ Hackett was how helpful staff were especially Shane Wairau who was the HR Manager he would always be asking questions even though he only came on-site to do the presentation. He wasn’t even supposed to be on-site and help out the staff but he did and for me that made my day.
Accor Hotels:
What added to the enjoyment at Accor was how clean the facility was I could tell they really took pride in how the facility looks from the outside in with this attitude they would always have customers stay again and again not only that word and mouth would get around to other potential visitors to stay at the facility.
Skyline …show more content…
I was unlucky not to be able to experience customer service at the top of Skyline but the staff at the bottom of Skyline was really helpful which added to the experience.
Question 3a:
The first customer service objective for Accor Hotels would be satisfying the guests by answering queries and meeting their needs as well as reassuring them that there will be staff available if they need further assistance.
Another customer service objective for Accor Hotels would be to meet the expectations of the customers and get more positive feedback which could get repetitive guests which would lead to more revenue and more job opportunities to the possible increase in
I have completed three surveys for the following companies Skyline, AJ Hackett and Accor Hotels. For me to complete the surveys I assessed the companies on how they treated guests, the cleanliness of the facility as well as staff attending to guests needs.
Question 2c:
AJ Hackett:
One of the positives was that the facility was kept clean and tidy which could entice visitors into visiting again. Another was how well-groomed all staff looked because first impression means everything in building a rapport with a customer so if the staff looks like they don’t look after themselves then customers might not visit again.
One negative that AJ Hackett had was probably the location which is a fair way out from the center of town so tourists …show more content…
Because the 3 course meals at the restaurant are only in evening till late visitors who might want to do some form of activity like the luge they can’t because of the closing hours so if Skyline can have the luge going in the evening they could get more revenue because visitors can go for a ride as well as have something to eat once they are finished.
Question 2d:
AJ Hackett:
What added to the enjoyment at AJ Hackett was how helpful staff were especially Shane Wairau who was the HR Manager he would always be asking questions even though he only came on-site to do the presentation. He wasn’t even supposed to be on-site and help out the staff but he did and for me that made my day.
Accor Hotels:
What added to the enjoyment at Accor was how clean the facility was I could tell they really took pride in how the facility looks from the outside in with this attitude they would always have customers stay again and again not only that word and mouth would get around to other potential visitors to stay at the facility.
Skyline …show more content…
I was unlucky not to be able to experience customer service at the top of Skyline but the staff at the bottom of Skyline was really helpful which added to the experience.
Question 3a:
The first customer service objective for Accor Hotels would be satisfying the guests by answering queries and meeting their needs as well as reassuring them that there will be staff available if they need further assistance.
Another customer service objective for Accor Hotels would be to meet the expectations of the customers and get more positive feedback which could get repetitive guests which would lead to more revenue and more job opportunities to the possible increase in