Six vs Tqm Essay

9135 Words Nov 18th, 2012 37 Pages
Int. J. Six Sigma and Competitive Advantage, Vol. x, No. x, xxxx

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Six Sigma and Total Quality Management: different day, same soup? Bengt Klefsjö* and Bjarne Bergquist
Division of Quality and Environmental Management, Luleå University of Technology, SE-971 87 Luleå, Sweden E-mail: Bengt.Klefsjo@ltu.se E-mail: Bjarne.Bergquist@ltu.se *Corresponding author

Rick L. Edgeman
Department of Statistics, University of Idaho, Moscow, Idaho 83844-1104, USA E-mail: redgeman@uidaho.edu
Abstract: For decades now TQM has been a dominant management concept for improving competitiveness and financial results. In recent years, however, TQM seems to have lost some of its nimbus with other concepts and approaches such as Lean Enterprise and Six
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He has also launched a regional quality award in Northern Sweden and acted in the award process and the judging committee of that award. Bjarne Bergquist is an Assistant Professor of Quality Technology and Management and Head of the Division of Quality and Environmental Management at Luleå University of Technology in Sweden. His main research interest is variation reduction using statistical methods, a topic on which he has published 12 papers. He has six years of experience of teaching Quality Management. Copyright © 200x Inderscience Enterprises Ltd.

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B. Klefsjö, B. Bergquist and R.L. Edgeman
Rick Edgeman is a Professor and Chair of the Department of Statistics at the University of Idaho and a Six Sigma Black Belt. He has held previous positions at the University of Maryland and Colorado State University along with Visiting Professor positions at Luleå University of Technology in Sweden and the Aarhus School of Business in Denmark, all of which were in units emphasising quality, innovation, and productivity. His research interests span six sigma innovation and design, sustainable development, and statistical methods for quality and reliability engineering applications, areas in which he has more than 100 published papers. In January 2000 he was cited in Quality Progress as one of ‘21 New Voices of Quality for the 21st Century’. His teaching activities focus on Six Sigma Innovation and Design.

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Background

The concept of TQM has

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