Numerous stakeholders within the organisation will have a key interest in the successes/failures of operations. (Slack, et al., 2013) In relation to the case study at hand, there are various measures that Sheeran Sound Ltd. can implement to drive improvements within their operations. (Fryer & Thomson, 2017) This in turn will raise customer satisfaction and appease those involved within the organisation.
Sheeran Sound Ltd. can meet consumer wants by following the concept of the five operations performance objectives (which are inclusive of speed, quality, dependability, costs and flexibility). (Neely, 2011) One aspect that has been reducing customer satisfaction is “late delivery of their orders” (Fryer & Thomson, 2017, p. 2). It is apparent …show more content…
These have a connection to poor planning and control within operations, which must be modified to drive improvements. (Anonymous, 1998, p. 8) If effective planning and control is established, this will ensure that the organisation is able to deliver results by maximising their resources and consequently being prepared for any issues that may arise. (Andrews, N/A)
Sheeran Sound Ltd. makes use of an Enterprise Resource System (ERP) to manage its core operations. This system can be extremely efficient when used properly as it allows the organisation “to integrate a number of functions across the organisation”. (Johnston & Clark, 2005, p. 268) Despite this, Sheeran Sound Ltd. is not using the system to its fullest potential and faults are present within its practice, thus having a detrimental impact on operations.
One of the primary factors in the system’s poor execution is that it is not accessible to all employees within the organisation. For the system’s use to be a success, all individuals should be able to utilise the ERP. (Schiff, 2017) With front-line staff not having this access, this results in operations being hindered (with respect to operations performance objectives, this will have a severe impact on the speed objective as staff have to go through
Sheeran Sound Ltd. can meet consumer wants by following the concept of the five operations performance objectives (which are inclusive of speed, quality, dependability, costs and flexibility). (Neely, 2011) One aspect that has been reducing customer satisfaction is “late delivery of their orders” (Fryer & Thomson, 2017, p. 2). It is apparent …show more content…
These have a connection to poor planning and control within operations, which must be modified to drive improvements. (Anonymous, 1998, p. 8) If effective planning and control is established, this will ensure that the organisation is able to deliver results by maximising their resources and consequently being prepared for any issues that may arise. (Andrews, N/A)
Sheeran Sound Ltd. makes use of an Enterprise Resource System (ERP) to manage its core operations. This system can be extremely efficient when used properly as it allows the organisation “to integrate a number of functions across the organisation”. (Johnston & Clark, 2005, p. 268) Despite this, Sheeran Sound Ltd. is not using the system to its fullest potential and faults are present within its practice, thus having a detrimental impact on operations.
One of the primary factors in the system’s poor execution is that it is not accessible to all employees within the organisation. For the system’s use to be a success, all individuals should be able to utilise the ERP. (Schiff, 2017) With front-line staff not having this access, this results in operations being hindered (with respect to operations performance objectives, this will have a severe impact on the speed objective as staff have to go through