Ritz Carlton Management Style Analysis

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Each and every leader is equipped with a unique style to manage and handle its employees. According to Steve Martin (2007), management style is the method that a manager practices in order to make decisions. Management style is also the way an organisation administers its employees and its work, relying on the behaviour of the employees and the culture of the organisation. There are four distinct styles namely autocratic, democratic, laissez faire and charismatic leadership.
The management style which exists in Ritz Carlton hotel is an autocratic style of leadership since it has a top down management style where its workers are being closely supervised and monitored. The manager of Ritz Carlton tends to makes all the decisions and gives
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So, it is crucial that Ritz Carlton change its culture of the existing management style.
It is recommended that the top management of Ritz Carlton hotel change its management style from autocratic to democratic style as it is the role of the leader to shape and maintain the culture of the hotel. That particular management style can bring a variety of benefits to the hotel which will be discussed further. To engender a smooth working environment the leader of the hotel should have the characteristics like empathy, honesty, ability to delegate, commitment, confidence and the ability to inspire in order to give followers a sense of proficiency and empowerment. (Forbes, 2012)
In the light of research by Herzberg, the democratic leadership style tends to improve the motivational level of the staff as they feel more committed for the successful objectives and strategy of the organisation. Therefore, by implementing the democratic leadership style the employee will firstly feel that they are important as their opinions are being taken into consideration. For example if the leader are about to decide whether to set a low or a high price about the services they provide and the employees are involved in that particular decisions, they will feel more important and motivated if the profitability of the hotel is successful. (Stimpson,
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The employees of Ritz Carlton are expected to feel secured in order to be motivated to work. But in Ritz Carlton the employees are not secured because all the decisions are taken at the higher level management. So, if the employees are not knowledgeable about these decisions maybe there is something fishy. Therefore, they will not be able to concentrate in their job thus demotivating them to work. Consequently, the manager should make sure that he put his employees knowledgeable about particular decisions and also take their opinion into

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