Essay on Ritz Carlton, How Their Management Objectives and Goals
Do some research on the Ritz Carlton, owned by Marriott, and explain how their management’s objectives and goals allow the hotel properties to achieve superior service no matter what the workforce or culture of a country in which they operate their hotels.
Use reference material from course readings and outside sources when needed to strengthen your argument.
The Ritz Carlton’s management objectives and goals is at the heart of why they are known for providing superior …show more content…
The Ritz Carlton’s leadership continue to refine their hotel design and services to broadly address the needs of both types of consumer, traditional and new segment. They do this by constant feedback from customers, their sales force, their employees observations, and word of mouth.
The success in the Ritz Carlton starts with their approach to selecting the right persons for the right positions that meet the same views as the Ritz’s in selfless service to fellow Ladies and Gentlemen of the company. The Ritz goes through an extensive selection process before hiring an individual to work for the company. The employees who are hired see it as more of a motivating fact that this company takes the time to know a