From the scheduling optimization, it was first determined, based upon data, the frequency of arrivals on each day of the week showing Friday as the busiest check-in day for the resort.
After the busiest days were identified, data was optimized to indicate the frequency of check ins, with the majority of check-ins occurring between 4 p.m. and 2 a.m., no check-ins occurring between 4 a.m. and 11 a.m. (check in time begins at 11 a.m.). Below is the chart to indicate the results.
From the data optimization, based on daily check-ins and current staff, the following shifts should be allocated among the front desk agents to allow for the company policy of two days off together:
Making adjustments to weekly schedules using daily schedules is appropriate with flexibility to allow staff the ability to select shifts that vary day to day, yet have two days off together.
Out of necessity, forecasting occupancy for Wyndham through 2017 would allow for adequate staffing across all departments, ensuring a positive and enjoyable guest experience. In addition, as rooms are perishable, if not rented or in use, …show more content…
Identifying when the check-ins are occurring and having the guest facing departments available to the guests will allow for a positive guest experience. In addition, knowing when the check-ins will occur and what days allow for non-guest facing departments, such as housekeeping and maintenance departments to staff and prepare accordingly. Not within the scope of this study, the checkout process should be optimized for housekeeping, maintenance, and houseman schedules to drive a more efficient servicing of condos upon checkout, rather than check-in as the number of nights varies and has some seasonality (i.e. longer stays in the winter months versus shorter stays during the summer
After the busiest days were identified, data was optimized to indicate the frequency of check ins, with the majority of check-ins occurring between 4 p.m. and 2 a.m., no check-ins occurring between 4 a.m. and 11 a.m. (check in time begins at 11 a.m.). Below is the chart to indicate the results.
From the data optimization, based on daily check-ins and current staff, the following shifts should be allocated among the front desk agents to allow for the company policy of two days off together:
Making adjustments to weekly schedules using daily schedules is appropriate with flexibility to allow staff the ability to select shifts that vary day to day, yet have two days off together.
Out of necessity, forecasting occupancy for Wyndham through 2017 would allow for adequate staffing across all departments, ensuring a positive and enjoyable guest experience. In addition, as rooms are perishable, if not rented or in use, …show more content…
Identifying when the check-ins are occurring and having the guest facing departments available to the guests will allow for a positive guest experience. In addition, knowing when the check-ins will occur and what days allow for non-guest facing departments, such as housekeeping and maintenance departments to staff and prepare accordingly. Not within the scope of this study, the checkout process should be optimized for housekeeping, maintenance, and houseman schedules to drive a more efficient servicing of condos upon checkout, rather than check-in as the number of nights varies and has some seasonality (i.e. longer stays in the winter months versus shorter stays during the summer