Process Summary: Improving Communication Skills

1225 Words 5 Pages
According to the businessman, motivational speaker, and business consultant Brian Tracy (Brian Tracy, 2016), “Communication is a skill that you can learn. If you’re willing to work at it, you can rapidly improve the quality of every part of your life” (Brian Tracy quotes, 2016). Over the last month, I have been taking steps to improve my communication skills. First I decided to practice giving driving directions to people. The next thing I did was to use communication skills to convey my thoughts and feelings to doctors and nurses. Eventually, I took the skills that I had learned and applied it to improving my communication skills within my workplace. My cousin is a new driver and my mother has no sense of direction. So in order to improve …show more content…
Giving driving directions was the most successful activity. Talking to doctors and nurses was the most difficult task. I feel like I have done a good job not being so wordy when explaining things. However, I have not been as successful in removing emotions from the situation. When I continue to work on and improve this skill, controlling my emotions will be the first thing I work on. Maybe other influences may become apparent in time as well. Working on improving my communication skills was definitely a worthwhile experience. Being an effective communicator is very important not only at work but also outside of work. Just like Brian Tracy said, improving my communication skills will improve all aspects of my …show more content…
I learned that I can clearly and effectively communicate if I take the time to explain, however, I need to think through what I want to say before I say it. This will help me become more concise when communicating.

Activity: As power of attorney, I had to clearly and effectively communicate my wishes to the team of nurses and doctors who cared for my father.
What went well? At first, this did not go so well. My results were poor, but I did not give up. I continued to reassess my communication technique until I clearly got my point across. In the beginning, it was very wordy and took a while to explain my thoughts. By the end, I was not only able to communicate clearly and effectively but I was also able to be concise.
What can I improve? Emotions played a role in the ineffective communication in the beginning. Therefore, I need to improve on keeping my emotions to a minimum when trying to communicate thoughts and feelings.
What did I learn? I learned that emotions affect my ability to communicate. I also learned that with repetition and practice, I can improve my communication techniques and ultimately my ability to communicate clearly and

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