Pivotal Talent Pools and Role Challenges - Essay
Davis & Young provides a wide array of litigation support products and services. Its core business is tied to the insurance defense industry. The primary customer base includes regional and national insurance companies. The key strategic elements that the Firm uses for differentiation are superior customer service, high product quality, and a solid reputation (brand).
I can only assume you have revamped your Deliverable 1 to support this part. I am a bit concerned that you have yet to get a handle on strategy ececution.
They are owned by 13 practicing Senior Attorneys, all responsible for maintaining a full trial docket. Various subsets of this group provide strategic leadership, …show more content…
Three talent pools are readily identified as critical to the strategy (service, quality, reputation); the Owners, the Associate Attorneys, and Support Staff. The question to be answered in identifying which of these three is most pivotal is as follows: “for a given investment in either training of or recruiting in the talent pool could be any component of the HCA but you are getting ahead of yourself., which would yield the largest improvements in the strategic elements?” Figure 1 illustrates the findings.
Figure [ 1 ]
The Owners are all senior, experienced Attorneys. They have demonstrated the ability to be effective at building relationships with the clients, delivering quality product, and protecting the brand. As such, the performance versus strategic value curve is fairly flat (once you get to the acceptable threshold). The Associate Attorneys vary in experience. There are junior Attorneys here that can show significant improvement through hands-on training programs (internal), continuing legal education (outside training programs), and active mentoring. Also, consider that these Associate Attorneys are responsible for a significant percentage of the work and client interactions. This is where the product quality and service elements are visibly manifested. Consequently, an investment in this pool has a significant payback. This can be illustrated by