Pestle Analysis For Social Work

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Strengths:

Genise greets the client in a polite and a professional tone.

She does a good job of confirming the taxes were paid out and the date the funds were received by the county.

Inches:

Empathy-At (0:51), There were a few opportunities in the call, especially in the beginning regarding the tax payment. Moving forward, we want to make sure we are acknowledging the client's concerns. ( I can understand how frustrating this may be, I'll be more than happy to help.)

Actively listening-(2:39) At this time in the call, as the client was looking to make a statement regarding the payments and there wasn't any acknowledgment from Genise. To make for a great client experience, we need to make sure we are responding to the client and remaining engaged. …show more content…
This way you are able to gather all information needed regarding the check and guide the call

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