Responsible for operating private branch exchange switchboard for MemorialCare Medical Group. Answered entire after hours calls for all MemorialCare Medical Group doctors offices and speciality doctor's offices. Maintained politeness while on phone with patients. Triaged calling ill patients to on-call nurses or on duty nurses. Paged on call doctors after receiving calls from nurses at local hospitals.…
Trish is a very personable and outgoing candidates. She most recently worked a temporary position with Anthem as a Customer Service Representative. She was responsible for answering inbound calls from clients resolving their question or concerns about the billing or coding. Prior to this, she had worked for Anderson Family Health as a Patient Access Specialist for 13 providers. She was responsible for greeting and checking patients in and out, accepting personal information, verify insurance eligibility, and collected co-pay.…
Case Study Analysis: Meltdown at Koeberg Introduction Dr. Behr has just begun a one-year commitment as Koeberg District Hospital’s interim medical director and several challenges are presenting themselves as he assumes his position. These issues include prolonged renovations which are hindering the hospital’s operations, underexperienced staff, a lackadaisical attitude toward job performance, and a general attitude of discontent among staff members. In order to be successful in his administrative duties, Dr. Behr must find methods to address and remedy the difficulties which are hampering the operations at Koeberg District Hospital. This paper will discuss the problems he is facing, identify and explain the components of job design which…
Strategic Planning Student’s Name Professor’s Name Nursing Program Institution Affiliation Strategic Planning The process through which organizational leaders envision the future and develop relevant and appropriate strategies to actualize that future is what is referred to as strategic planning (Yoder-Wise, 2016, pp. 292). The strategic planning process is integral to the success of any organization, and, should therefore be approached with care and complete professionalism. This paper strategically explores the initial stages of the implementation of hourly rounding for nurses to improve patient safety.…
Betty Neuman was born in Ohio in 1924. She earned a diploma as a Registered Nurse in 1947 from the Peoples Hospital School of Nursing in Akron, Ohio. In 1957, Neuman completed a Bachelor of Science in Nursing, and in 1966, she earned her Master of Science in Mental Health, both from the University of California-Los Angeles (UCLA). In 1985, Neuman received a Ph.D. in clinical psychology from Pacific Western University. She was granted an Honorary Doctorate of Letters from the Neumann College in 1992, and in 1998, the Grand Valley State University in Michigan honored Neuman with an Honorary Doctorate of Science.…
Implementing mandatory training by professionals on how to give patient centered care should be incorporated into yearly competencies. Secondly, dealing with high patient to nurse ratios need to be examined so the nurse can spend more time with the patient and family. Achieving a first good impression will help the patient and family have a positive outlook on the patients care. Also, having a patient or family advisor for the facility and family can help with care that is given to the patient run more smoothly, and questions answered, with the whole family present.…
As the administrative assistant for a large cardiology practice within a multi-specialty clinic my general job duties include; tracking documents, coordinating training activities, ordering supplies and equipment, timekeeping maintenance, preparation and routing of reports and invoices, providing technical assistance with computers and software, making travel arrangements, coordinating meetings, and other special projects. I also volunteer on a committee through which our department sponsors an annual event to honor local area law enforcement officers. Daily duties of the job include making entries into the timekeeper for approximately seventy employees and checking with sub-departments within our department to assess for computer, printer,…
The hospital governing board is ultimately responsible for the hospital’s performance. Governing body is the established operator and shall be legally responsible for the quality of patient care services, for the conduct and obligations of the hospital as an institution and for ensuring compliance with all Federal, State and local law. It performs two major functions (Pozgar, 2012). First, it ensures the quality of care provided by the individuals who have been granted privileges at the hospital (Dearmon, 2014). To fulfill that responsibility, the board oversees the quality of the credentialing, privileging, and peer review processes.…
Patient and employee satisfaction is an essential component of a successful organization. If the patients are unhappy with their care or service they will not return; patients have a choice in where they receive healthcare. Without substantial patient flow the hospital loses revenue and eventually jobs. Patient satisfaction is absolutely necessary and priority for every nurse leader. Employees must also be satisfied with their work.…
Rounding is an important part of the routine for nurses in the care of patients to not only anticipate needs but also prevent injury to the patient. Walker characterizes rounding as an act that happens intentionally is reoccurring through out the shift in order to meet patient needs and to insure no harm comes to the patient, (Walker 2015). Lowe emphasizes a pilot program by the Department of Health’s Quality that focuses on reducing falls and pressure ulcers, (Lowe, 2012). This analysis will focus on Harrington definition in which rounding in an intervention to improve patient satisfaction and safety, (Harrington, 2013). It is important to note the in order for the concept of rounding to exist certain attributes are used for this concept…
Mission, Vision and Values I have worked for TriHealth for over five years as a Registered Nurse. TriHealth is a health care system consisting of two hospitals, several emergency facilities, primary care offices, and a rehabilitation unit that spans the greater Cincinnati area. In that time, I have seen our organization apply for and gain magnet recognition, transition from paper charting to electronic medical records, and change several policies on my unit based on evidence-based research and the input of our shared leadership committee (SLC). Our policies and changes in our culture over the years have been attempts to more reflect the TriHealth mission.…
Healthcare Administrator Interview I was really excited to interview a nursing home administrator. Nursing home administration seemed to appeal to me more as the baby-boomer population is going to be living longer and growing. When I was interviewing the nursing home administrator I learned a lot from the experience. The first thing I learned was that it was a very challenging environment.…
The coach will be responsible for scheduling a home visit within 72 hours of discharge and Post-discharge. Ensuring that our obligations to keep patients safe and reduce their chances of readmission are successful. Another important Part of our nursing team should be a care coordinator. This nurses’ duty would be to keep a record of all high-risk patients who have the possibility to be readmitted. The coordinator would contact the family and patient after discharge ensuring that the patients have received the care they need and that they understand their medical condition, medications, and other instructions.…
Studying the “Job Redesign for Expanded HIM Functions” written by Elizabeth Layman, PhD, RHIA, CCS, FAHIMA, East Carolina University, calls attention to overall goal setting as part of the examination and implementation of job enrichment leading to an outline on how focusing on a variety of changes can impact the efficiency of departments as well as employees in Health Information services. Layman points out leaders can examine their departments keeping in mind organizational goals and look at 4 key levels which include re-engineering, re-structuring, work redesign and job redesign for realignment within the HIS industry. Without actually using the mnemonic SMART goal setting, she describes it by giving details of each of these four key areas…
For example, some nurses called or visited the pharmacist even though the pharmacy received all medication information though its “green sheets.” Nurses also exchanged information about patients across shifts and with other doctors in a way that was unreliable, redundant, and time-consuming. 3. What solutions do you think he will propose to John Dalton, president of the hospital, and to Julie Bonenfant, the hospital’s vice president? Develop an actionable plan to implement this solution.…