Patient-Centered Care in Nursing Practice Originating in 2005, the Quality and Safety Education for Nurses (QSEN) is a project created to educate future nurses on specific knowledge, skills, and attitudes obtained through completion of their pre-licensure or continuing nursing education program to improve quality and safety in the healthcare system (QSEN, 2014). QSEN is made up of six defined competencies, one being patient-centered care. QSEN defines patient-centered care as the ability to “recognize the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs” (QSEN, 2014, para 1). Patient involvement is crucial in patient-centered
…show more content…
In their research, O’Hagan et al. (2014) observed interactions between nurse educators and patients to identify how effective communication correlates with patient satisfaction. The nurses who involved patients in the discussion and decision-making aspect of their healthcare had a higher patient satisfaction rate than the nurses who did not. These nurses displayed behaviors that were friendly and respectful toward the patients input, making them feel comfortable to express their opinion. Contrarily, nurses who did not include patients in their decision-making process approached patients with behaviors that were perceived as uninterested and insensitive to the patients wants (O’Hagan et al., 2014).
Implementing Patient-Centered Care in Nursing Practice
When implementing advanced patient-centered care, it is critical for nurses to recognize and respect the attitudes of patients with “different ethnic, cultural, and social backgrounds,” to provide valuable care (QSEN, 2014, para 1). …show more content…
According to Baer and Weinstein (2013), nurses on an oncology unit were taught to communicate with their patients on a therapeutic level, which involves the skillful ability of the nurse to respond to bad news and answer tough questions about the patient’s health instead of avoiding them. The nurses were taught to answer the patient’s questions in the simplest form, avoiding jargon and to check for patient understanding and emotional retaliations to the information given. Although some news was more unappealing to the patients and their families than others, patient satisfaction showed a greater appreciation for nurses who were honest, empathetic, and respectful to the patient’s preferences (Baer & Weinstein, 2013). This research is beneficial to patient-centered care, because it takes nurse-patient relationships to a more advanced application level of knowledge, skills, and attitudes teaching nurses how to respond to uncomfortable questions in a professional manner without offending the
In their research, O’Hagan et al. (2014) observed interactions between nurse educators and patients to identify how effective communication correlates with patient satisfaction. The nurses who involved patients in the discussion and decision-making aspect of their healthcare had a higher patient satisfaction rate than the nurses who did not. These nurses displayed behaviors that were friendly and respectful toward the patients input, making them feel comfortable to express their opinion. Contrarily, nurses who did not include patients in their decision-making process approached patients with behaviors that were perceived as uninterested and insensitive to the patients wants (O’Hagan et al., 2014).
Implementing Patient-Centered Care in Nursing Practice
When implementing advanced patient-centered care, it is critical for nurses to recognize and respect the attitudes of patients with “different ethnic, cultural, and social backgrounds,” to provide valuable care (QSEN, 2014, para 1). …show more content…
According to Baer and Weinstein (2013), nurses on an oncology unit were taught to communicate with their patients on a therapeutic level, which involves the skillful ability of the nurse to respond to bad news and answer tough questions about the patient’s health instead of avoiding them. The nurses were taught to answer the patient’s questions in the simplest form, avoiding jargon and to check for patient understanding and emotional retaliations to the information given. Although some news was more unappealing to the patients and their families than others, patient satisfaction showed a greater appreciation for nurses who were honest, empathetic, and respectful to the patient’s preferences (Baer & Weinstein, 2013). This research is beneficial to patient-centered care, because it takes nurse-patient relationships to a more advanced application level of knowledge, skills, and attitudes teaching nurses how to respond to uncomfortable questions in a professional manner without offending the