738 Words Apr 18th, 2012 3 Pages
Communication Theory
University Of Phoenix Axia Student

Communication theory will always be important in the health care organization as well as other businesses. Communication is the exchanging information from one medium to another, and the multiple theories are important for effective communication between employers, employees, customers, or patients. Differences in the workplace including gender and culture are major factors in communication. Different races and culture is growing daily within all organizations throughout the United States, which can have advantages and disadvantages regarding communication. Actions to balance, and increase communication within the workplace is essential when trying to improve
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We find it easy to explain daily information pertaining to office applications, and patient procedures. Our office is diverse, with no real diverse obstacles to overcome. We have recently made efforts in hiring individuals with bilingual abilities, but have had some success in maintaining those employees. This is mainly because we are such a big office. Our patients are extremely diverse, which challenges our minds and personalities while caring for them. Communication with diverse patients is challenging, however we find the strength within ourselves to guide and care for them to the best of our abilities. Our managers, nurses, and administrators have taken training courses that increase our abilities in communicating with patients that speak different languages, have different cultures, different beliefs, and treatment wishes. Our doctors have been more educated on the diversity in our world today, and they contributing to the education advances of his employees.

One of the training programs that we believe in is cultural awareness, which is defined as an exploration of cultural or gender differences, and provided our organization with ways of discussing and understanding stereotypes that may be associated with certain cultural differences (Arai, 2001). This training is effective within the workplace as well as communication between patient and practice. Our communication levels has increase so much

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