CHAPTER TWO LITERATURE REVIEW
INTRODUCTION:
In this chapter, the theoretical frameworks guiding the research would be clearly stated and analyzed. Relevant literature will equally be reviewed bordering around the following sub-topics: non-verbal communication, the relationship between non-verbal communication and clinical diagnosis and the roles of non-verbal cues in doctor-patient communication.
2.1 Nonverbal Communication The concept of non-verbal communication is focused on the wordless message, body language is often “taken for granted” because, in many instances, it occurs on an involuntary or semi-voluntary basis. For example, the human face has around 90 muscles and just about 30 exclusively expressing emotions. Most of the communication which is represented by changes in facial muscles is biologically-inherited and unconscious (Australian Institute of Professional Counsellors). Nonverbal communication—the use of dynamic but …show more content…
For example, in every culture, there are strict, though unstated, rules for the proper duration for eye contact. When eye contact falls short of this amount, you may think the person is uninterested, shy or preoccupied. When the appropriate amount of time is exceeded, you may perceive the person as showing unusually high interest. The direction of the eye also communicates. The rule for public speakers is to scan the entire audience, not focusing for too long on or ignoring any area of the audience. The quality of eye behavior- how wide or how narrow your eyes get during an interaction- also communicates meaning, especially interest level and such emotions as surprise, fear, and
INTRODUCTION:
In this chapter, the theoretical frameworks guiding the research would be clearly stated and analyzed. Relevant literature will equally be reviewed bordering around the following sub-topics: non-verbal communication, the relationship between non-verbal communication and clinical diagnosis and the roles of non-verbal cues in doctor-patient communication.
2.1 Nonverbal Communication The concept of non-verbal communication is focused on the wordless message, body language is often “taken for granted” because, in many instances, it occurs on an involuntary or semi-voluntary basis. For example, the human face has around 90 muscles and just about 30 exclusively expressing emotions. Most of the communication which is represented by changes in facial muscles is biologically-inherited and unconscious (Australian Institute of Professional Counsellors). Nonverbal communication—the use of dynamic but …show more content…
For example, in every culture, there are strict, though unstated, rules for the proper duration for eye contact. When eye contact falls short of this amount, you may think the person is uninterested, shy or preoccupied. When the appropriate amount of time is exceeded, you may perceive the person as showing unusually high interest. The direction of the eye also communicates. The rule for public speakers is to scan the entire audience, not focusing for too long on or ignoring any area of the audience. The quality of eye behavior- how wide or how narrow your eyes get during an interaction- also communicates meaning, especially interest level and such emotions as surprise, fear, and