come back, taken off the tags, individually turned the cans upside down and vented every one of
them in the eight rejected cartons. He told Mac that production planning was really pushing for the
stuff and they couldn't delay by having it sent through the rework area. He told Mac that he would
get on the operator to run the equipment right next time. Mac didn't write it up but came in about
three days ago to tell me about it. Oh, it happens every once in a while and I told him to make sure to
check with maintenance to make sure the filling machine was adjusted; and I saw Wayne in the hall
and told him that he ought to send the stuff through rework next time.
Dr. Frank S. Leonard prepared this case. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as
endorsements, sources of primary data, or illustrations of effective or ineffective management.
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