Nffgnfgn Essay

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REV: FEBRUARY 5, 1993

Hank Kolb, Director, Quality Assurance
Hank Kolb was whistling as he walked toward his office, still feeling a bit like a stranger since he had been hired four weeks before as director–quality assurance. All that week he had been away from the plant at a seminar given for quality managers of manufacturing plants by the corporate training department. He was now looking forward to digging into the quality problems at this industrial products plant employing 1,200 people.
Kolb poked his head into Mark Hamler's office, his immediate subordinate as the quality control manager, and asked him how things had gone during the past week. Hamler's muted smile and an
"Oh, fine," stopped Kolb in his tracks. He didn't
…show more content…
He told Mac that he had heard about the high pressure from another inspector at coffee break, had come back, taken off the tags, individually turned the cans upside down and vented every one of them in the eight rejected cartons. He told Mac that production planning was really pushing for the stuff and they couldn't delay by having it sent through the rework area. He told Mac that he would get on the operator to run the equipment right next time. Mac didn't write it up but came in about three days ago to tell me about it. Oh, it happens every once in a while and I told him to make sure to check with maintenance to make sure the filling machine was adjusted; and I saw Wayne in the hall and told him that he ought to send the stuff through rework next time.
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Dr. Frank S. Leonard prepared this case. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management.
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