REV: FEBRUARY 5, 1993
Hank Kolb, Director, Quality Assurance
Hank Kolb was whistling as he walked toward his office, still feeling a bit like a stranger since he had been hired four weeks before as director–quality assurance. All that week he had been away from the plant at a seminar given for quality managers of manufacturing plants by the corporate training department. He was now looking forward to digging into the quality problems at this industrial products plant employing 1,200 people.
Kolb poked his head into Mark Hamler's office, his immediate subordinate as the quality control manager, and asked him how things had gone during the past week. Hamler's muted smile and an
"Oh, fine," stopped Kolb in his tracks. He didn't …show more content…
Dr. Frank S. Leonard prepared this case. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management.
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