Queue Hawking: My Role As A Team Lead

My position as a Team Lead this past year has been a great opportunity to build on my strengths, improve my weaknesses, and develop new talents. Over the past year I have worked diligently on developing myself to become a better employee and coworker. I have tried my best to continue to be approachable and friendly not only with the agents, but also with everyone I come in contact with, in building and in the community during volunteer events. I have strived to make myself flexible and available whenever needed.

At the beginning of 2015 I was assigned to Queue Hawk three days a week and spent the remaining two days answering the rotary line. This was a schedule I enjoyed, because I consider Queue Hawking as one of my strengths. It is a job that requires full focus and I enjoy the constant interaction with the agents. Queue Hawking has become a job I am very confident and comfortable with. I have developed a good understanding of the numbers and how the call volume affects Occupancy and Service Level, and I am able to make decisions regarding these numbers confidently …show more content…
I have volunteered at several company events serving food to our agents and also participated in dressing up for our spirit days. I also this year, have started assisting in Bingo at Benton House, which is an activity I have come to sincerely enjoy. Representing EBay while spending time hanging out and having fun with the seniors of Benton House has been an amazing experience, and I plan on continuing it in 2016. Along with volunteer work, I have also worked on making myself flexible and dependable for extra tasks that are needed. I have done extra task that include everything from wrapping presents, handing out crossword puzzles, schedule recommendations or even coming in on my day off to clean desks. I have enjoyed making myself not only flexible in my schedule, but also doing my best to be