The hospital has a corporate level systems support team that manages the hospital based systems while the physician offices has its own systems support team to manage the practice based systems. Both departments do not want to give up control and place strict limitations on security and access. This level of control not only creates frustration for users and patients, it also creates breakdowns in …show more content…
Hanse, Nohria, and Tierney (1999) indicate that knowledge management comes in many forms and should be strategically developed around an organization’s goals. Hanse, Nohria, and Tierney (1999) further explain that knowledge management can come in two forms: codified knowledge management and personal knowledge management. I believe that my organization has leveraged both forms but has not strategically planned how it should leverage knowledge management to support communication of our patients’ health