Essay about Management and Workbook Process

1155 Words Feb 8th, 2013 5 Pages
MEMORANDUM
TO: Patagonia, Inc.
FROM: Thompson Rivers Consulting LLP
CC: Mr. David Olsen
DATE: 19 October 2012 SUBJECT: ANALYSIS OF THE WORKBOOK PROCESS

As a leading pioneer in outdoor retailing and a company at the forefront of the movement for environmental sustainability, we write this letter in response to your request to evaluate your current Workbook Process and appraise the advantages as well as the drawbacks to the system. We are not in favour of the current Workbook Process for reasons that we will list for you. We feel that a company with such a reputation as Patagonia, Inc., needs to adopt a less sophisticated but progressive system.
MAIN FINDINGS
With the research we carried out it was very clear
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* The Workbook Process gave a chance for employees at the top of the hierarchy a better understanding of what lower ranked employees where up to, therefore it created an atmosphere whereby everyone was interested in what was happening within the company.
EVALUATION
On the basis of our evaluation, we would like to recommend that Patagonia, Inc. discontinues with the Workbook Process. We are of the view that the Process has served its intended purpose. The Process has worked in the sense that it has educated the employees on how the company operates and how their jobs interface with each other. A control system is applied to ensure that an organization strategy is implemented which is not the case with the Workbook Process. The Workbook Process focuses on long term rather than looking at each scenario as it arises. In looking back at the time dedicated to achieving company objectives is lacking, which we feel is a key component of the future success of the company. A value driver is an objective which can indicate future success. An example would include product design, quality and design, quality and customer service, which are all qualities that Patagonia, Inc. values.

MAIN RECOMENDATIONS AND MODIFICATION
Our recommended replacement for the Workbook Process is a Balanced Scorecard. A Balanced Scorecard is a less sophisticated and more grounded evaluation

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