Long-Term Care Case Study

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Internal Interest in lean methodology by the CEO of Lakeview Regional Hospital, Charlotte Ekins The staff at Lakeview are not familiar with concepts of lean methodology
Ministry of Health and Long-Term Care to organize meetings to discuss the topic of improving flow and wait time in Emergency Services. Lakeview staff are worn down by multiple performance improvement initiatives
Long wait times are becoming common; on average the wait time is approximately 10 hours The Emergency Department is experiencing shortages for five full-time RN vacancies and two part time RN vacancies
Over-extended 30-bed Emergency department, where patients are frequently held on stretchers in the hallways Overtime is averaging 50%
Inpatient and outpatient services

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