We 've been fortunate enough so far as to receive all 5-star reviews, and I only ask that if you should plan to leave anything less than 5-star to please allow me the opportunity to correct the problem first. Feedback on Amazon is hard to come by for some reason for all sellers, so we highly value high reviews...the better the star rating the more it moves us up in sales rankings.
The mentality of sellers online can cause them to become aggressive against bad reviews. Acme is distresses at the bad review thinking that it will lead to the disruption of sales. Jane on the other hand is just publicly expressing her feelings and anger for the bag she got.
Jane’s largest defense she can use is the first amendment, the freedom of speech. As long as Jane published an opinion and not a false statement of fact she can argue the first amendment. Asir pasha from Pasha Law states that “A statement of fact implies a provably false factual assertion while a statement of opinion does not. The main purpose of this distinction is to walk to the line of where freedom of speech begins and ends.” (Pasha). If Jane lied about the bag ripping or causing rashes then she could be reliable for lost revenue or damages to the company that could be devastating for Jane. If Acme did not claim damages Jane would still have to remove the