Interpersonal Communication Skills Essay

9481 Words Nov 5th, 2012 38 Pages
INTERPERSONAL COMMUNICATION SKILLS THAT ENHANCE ORGANISATIONAL COMMITMENT
Mary Bambacas and Margaret Patrickson
Abstract
The purpose of this paper is threefold. First, to investigate the interpersonal communication skills that human resource (HR) managers expect managers in supervisory positions possess. Second, to identify which of these skills HR managers expect managers use to engender subordinate commitment to the organisation. Third, the paper aims to investigate what interpersonal communication skills that enhance employee commitment to the organisation are most lacking in managers in supervisory positions.

Keyword(s): Interpersonal communications; Interpersonal skills; Job satisfaction.
Introduction
Over the last three
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The interpersonal communication skills that individuals have may therefore contribute to communication effectiveness (Devito, 1996).
A number of studies have tried to identify interpersonal skills essential in people management (Boyatzis, 1982; Whetten and Cameron, 2002). Robbins and Hunsaker (2003) reviewed a large number of studies and synthesised the interpersonal skills that surfaced on most lists. Most of these skills belong to three categories – leadership, the process of communication and motivation. Interpersonal skills under leadership relate to leadership style, handling conflicts, running meetings, team building and promoting change. The process of communication includes sending messages, listening and providing feedback. Similarly, motivating is broken down into goal setting, clarifying expectations, persuading, empowering, and providing feedback. Other interpersonal skills include empowering others, persuading, politicking and negotiating
Interpersonal communication has been investigated through a variety of measures that touch on interpersonal communication skills. For example, the Communication Satisfaction Questionnaire (CSQ), a popular instrument for analysing communication processes in organisations, deals with eight factors that consider communication at the informational and relational level (Gray and Laidlaw, 2004).

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