Customer Service In Veterinary Industry

1978 Words 8 Pages
Customer Service.

An Examination of the Principles of customer service within the veterinary industry.
In a veterinary industry the customers are always greeted by a member of staff even if you were to ring a good tone of voice makes a big difference. When coming into the vet’s the reception is always near the entrance door. Very important that when you're meeting someone for the first time that when you greet them have a smile on your face which gives a positive reaction.

The environment should be positive and friendly between employers and employees people skills would have to be one of the top skills you would need to know for any job. Asking people in the waiting room if they would like to read a brochure about the veterinary practice,
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Complaints help you learn about how come people feel and gives you experience in how to handle the situation in all kind of different ways.Customer service is important for building trust for vets, it would be emotional between customer and vet, bult would be different in different industries. Vets are in a caring environment as they are dealing with their customers pets. That gains trust between the two of them. Stay positive as you can. Wouldn't be good to make a promise that you wouldn’t be able to keep or even know that it may not work out.

An examination of the key elements of consumer legislation relevant to the veterinary industry.

Sales of goods and supply service.

It is an original principle, it protects those who are involved in receiving or supplying services.

Goods in the vets must be good quality for the pet that you have. See if the good is for a certain breed type of the animal or is it for all - no matter what you should check the product or even ask the staff for help if you are not sure.

The description on goods must match what it
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Never leave dogs on their own in a room as they could manage to knock something down they could try jump off the table so have to be very careful, they should always be on a lead at all times or even in a cage. Never leave medication around for animals or people to see. Always clean after room after any animal is in it as we don't want anything to go on the other animals. Always make sure bin bags are taken out, that needles or anything used on any animals are thrown out and not used

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