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2. identify barriers that individuals may encounter in accessing services and facilities
One of the main barriers to accessing services and facilities is lack of information. This could be because the individual is unaware that the service exists or because they do not have enough information about how to access the service. This is where as a support worker it is important that you know the types of services available and also how to access them. The individual may not know exactly what service it is that they wish to access. They may only make a passing comment such as, ‘I really don’t feel like eating my lunch since my wife died. I used to enjoy a chat over the meal’. This could prompt you to suggest they attend a lunch club with other like-minded people. Without your input the individual may be unaware that such a service is available. The individual may make a passing comment that they would like to be more active and you may be aware of an activities session for the over 60’s at the local gym. It could be the individual spends a lot of time on their own and you may be able to encourage them …show more content…
The feedback should include what the individual had found beneficial to them and why and also what had not been so beneficial and why. You should ask the individual if they had experienced any problems whilst accessing the service or facility such as areas of discrimination or exclusion. The feedback should include the positives as well as the negatives and any suggestions the individual thinks would make an improvement to the service or facility. The best way to support an individual with providing feedback is by encouraging discussion regarding their experience with them.
3. work with an individual to evaluate the support provided for accessing and using services or facilities
Your role in supporting the individual to access and use services and facilities should also be evaluated, so that you are aware of areas where you could have done better and areas where you did well. It can be difficult dealing with criticism when you have done your best to support someone, but you should encourage them to discuss this. As with question one where you were supporting them to evaluate the actual service or facility, the same applies to the support you provided:
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what you did well what went badly or didn’t work at
One of the main barriers to accessing services and facilities is lack of information. This could be because the individual is unaware that the service exists or because they do not have enough information about how to access the service. This is where as a support worker it is important that you know the types of services available and also how to access them. The individual may not know exactly what service it is that they wish to access. They may only make a passing comment such as, ‘I really don’t feel like eating my lunch since my wife died. I used to enjoy a chat over the meal’. This could prompt you to suggest they attend a lunch club with other like-minded people. Without your input the individual may be unaware that such a service is available. The individual may make a passing comment that they would like to be more active and you may be aware of an activities session for the over 60’s at the local gym. It could be the individual spends a lot of time on their own and you may be able to encourage them …show more content…
The feedback should include what the individual had found beneficial to them and why and also what had not been so beneficial and why. You should ask the individual if they had experienced any problems whilst accessing the service or facility such as areas of discrimination or exclusion. The feedback should include the positives as well as the negatives and any suggestions the individual thinks would make an improvement to the service or facility. The best way to support an individual with providing feedback is by encouraging discussion regarding their experience with them.
3. work with an individual to evaluate the support provided for accessing and using services or facilities
Your role in supporting the individual to access and use services and facilities should also be evaluated, so that you are aware of areas where you could have done better and areas where you did well. It can be difficult dealing with criticism when you have done your best to support someone, but you should encourage them to discuss this. As with question one where you were supporting them to evaluate the actual service or facility, the same applies to the support you provided:
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what you did well what went badly or didn’t work at