Health Quality: The Quality Of Health Care
Consumers rated the highest indicator of quality of health care as having access to care, followed by having competent and skilled providers, receiving proper treatment, having communication, proper education on new diagnosis’s, providers that demonstrate caring behavior, and being treated with respect (Oermann, 1999). On a scale from 1-10 with 1 indicating the worst possible care and 10 indicating the best possible care, most consumers rated their care in the last 6 months between 7.42 and 7.98 (Oermann, 1999). Health care quality is a standard that facilities and providers strive to improve upon everyday in order to provide the best possible care as well as to retain the loyalty of their