Essay on Evaluating Seven Key Interpersonal Skills
• Definition: to pay attention to someone or something in order to hear what is being said, sung, played, etc. Used to tell a person to listen to what you are saying. To hear what someone has said and understand that it is serious, important, or true.
• Business Example: The very concept of “business” is about transactions between individuals in a customer v. service relationship. That relationship is built on communication of which one of the primary modes is verbal communication. This places a strong requirement for listening skills. An employee needs to listen to their employer/supervisor, and the reverse. Everyone in the company needs to listen to their customers, both internal and external. Most if not all businesses have some sort of vendor relationship, which also requires interaction and listening to ensure the vendor relationship is maintained. A more detailed example would be an employee/supervisor discussion. The employee approaches their supervisor to express that they cannot complete an assigned task. The supervisor needs to listen carefully – is the employee unwilling to do the work? Unable to do the…